API Gateway Troubleshooting

To resolve problems with your API Gateway, use the following troubleshooting information.

  • If you have a custom API request

    Check the API calls within activities, the tools used, or the utilities used. If an Unrecognized input(s) provided: <some attribute name> is displayed then

    • Check the attribute in the API request body.
      For example, in the create partner API, instead of streetAddress if officeAddress is provided, the API fails with the following error
      <?xml version="1.0" encoding="UTF-8"?><error errorCode="400" errorDescription="Unrecognized input(s) provided: officeAddress "/>
      Modify the request body of the API and remove unsupported fields. For more information on supported fields, see 10x API documentation.
    • If API calls are made via an external tool like a rest client, then provide Accept and Content-Type in case of POST and PUT API calls) headers while making API calls.