Searching the IBM Support site for known problems and solutions

Searching the IBM Support site is most effective if you include all the appropriate keywords in your search.

Procedure

To search the IBM Support site:

  1. Search the IBM Support website by using the keywords that you developed. Otherwise, contact IBM Support.

    Do not use both the CSECT keyword and the load module modifier keyword at the same time for the first search.

  2. Compare each matching PTF or APAR closing description with the current failure symptoms.
    • If you find an appropriate PTF or APAR, apply the correction.
    • If you do not find an appropriate PTF or APAR, vary the search argument.
    • If you still cannot find a similar problem, prepare for an APAR.