Troubleshooting resources
Learn about sources of information that can help you resolve a problem in IBM® Cognos® Analytics.
The following checklist might guide you to the problem resolution, or help you collect the diagnostic data that you can share with IBM support.
| Actions | Description |
|---|---|
| Check if a product fix is available to resolve your problem. | Apply all known fix packs, or service levels, or program temporary fixes (PTF). |
| Ensure that the configuration is supported. |
Review the information in the Supported Software Environments page. |
| Reproduce the problem using the product samples. | When a problem can be reproduced with product samples, it might be easier for you to log a defect, and for IBM support to resolve the problem faster. |
| Ensure that the installation was successfully finished. |
The installation location must contain the appropriate file structure and file permissions. For example, if the product requires write access to log files, ensure that the directory has the correct permission. |
| Review all relevant documentation and technotes. | Try to determine whether your problem is known, has a workaround, or is already resolved and documented. |
| Review recent changes in your computing environment. | Sometimes installing new software, updating existing software, or applying OS patches might cause compatibility issues. |
If the items in the checklist did not guide you to a resolution, you can share the collected diagnostic data with an IBM customer support representative who will assist you in resolving the problem.