Connection timeouts in Planning Analytics Workspace on Cloud

Planning Analytics Workspace on Cloud enforces two connection timeouts.

Planning Analytics Workspace on Cloud enforces an inactivity timeout. When a user is inactive for a period of time specified by the Planning Analytics Workspace administrator, the user is disconnected from the Planning Analytics database. This inactivity timeout is mandatory and applicable to all Planning Analytics Workspace on Cloud and Planning Analytics for Excel users.

When an inactivity timeout does occur, what is the impact on the user?

• Workspace end user state will be lost.
• Authoring of Books and Plans/Applications that are not saved will be lost.

Note that the inactivity timeout is applicable only to Planning Analytics Workspace on Cloud. For details on configuring timeouts in Planning Analytics Workspace Local, see Configuring parameters for Planning Analytics Workspace Local.

The inactivity timeout also applies to Planning Analytics for Excel users. If a Planning Analytics for Excel user is inactive for a period of time specified by the Planning Analytics Workspace administrator, they will be disconnected and must log back in. However, there is no loss of state when a user is disconnected from Planning Analytics for Excel due to inactivity.

In addition to the inactivity timeout, Planning Analytics Workspace on Cloud enforces a 24 hour session timeout. This session timeout disconnects a user 24 hours after their most recent login and requires the user to log back in to Planning Analytics Workspace. The session timeout is enforced regardless of user activity. If a user is active continuously and never encounters an inactivity timeout, the session timeout is still triggered 24 hours after the most recent login.