Prerequisites

Before you install or upgrade any IBM® Marketing Software product, you must ensure that your computer complies with all of the prerequisite software and hardware.

System requirements

For information about system requirements, see the Recommended Software Environments and Minimum System Requirements guide.

In order for Opportunity Detect to connect to the DB2 database, the DB2 installation must include the install header files in the /home/db2inst1/include directory on client machine. To include the header files in the installation, select the Custom Install option when you install DB2 and select the Base Application Development Tools feature.

DB2 requirements

In order for Opportunity Detect to connect to the DB2 database, the DB2 installation must include the install header files in the home/db2inst1/include directory on client machine. To include the header files in the installation, select the Custom Install option when you install DB2 and select the Base Application Development Tools feature.

Network domain requirements

The IBM Marketing Software products that are installed as a suite must be installed on the same network domain to comply with the browser restrictions that are designed to limit the security risks that can occur with cross-site scripting.

JVM requirements

IBM Marketing Software applications within a suite must be deployed on a dedicated Java™ virtual machine (JVM). IBM Marketing Software products customize the JVM that is used by the web application server. If you encounter errors that are related to the JVM, you must create an Oracle WebLogic or WebSphere® domain that is dedicated to the IBM Marketing Software products.

Knowledge requirements

To install IBM Marketing Software products, you must have a thorough knowledge of the environment in which the products are installed. This knowledge includes knowledge about operating systems, databases, and web application servers.

Access permissions

Verify that you have the following network permissions to complete the installation tasks:

Administration access for all necessary databases
Read and write access to the relevant directory and subdirectories for the operating system account that you use to run the web application server and IBM Marketing Software components
Write permission for all files that you must edit
Write permission for all directories where you must save a file, such as the installation directory and backup directory if you are upgrading
Appropriate read, write, and execute permissions to run the installer

Verify that you have the administrative password for your web application server.

The following additional permissions are necessary for UNIX:

The user account that installs Campaign and Marketing Platform must be a member of the same group as the Campaign users. This user account must have a valid home directory, and have write permissions for that directory.
All installer files for IBM products must have full permissions, for example, rwxr-xr-x.

JAVA_HOME environment variable

If a JAVA_HOME environment variable is defined on the computer where you install an IBM Marketing Software product, verify that the variable points to a supported version of JRE. For information about system requirements, see the IBM Marketing Software Recommended Software Environments and Minimum System Requirements guide.

If the JAVA_HOME environment variable points to an incorrect JRE, you must clear the JAVA_HOME variable before you run the IBM Marketing Software installers.

You can clear the JAVA_HOME environment variable by using one of the following methods:

Windows: In a command window, enter set JAVA_HOME= (leave empty) and press Enter.
UNIX: In the terminal, enter export JAVA_HOME=(leave empty) and press Enter.

The IBM Marketing Software installer installs a JRE in the top-level directory for the IBM Marketing Software installation. Individual IBM Marketing Software application installers do not install a JRE. Instead, they point to the location of the JRE that is installed by the IBM Marketing Software installer. You can reset the environment variable after all installations are complete.

For more information about the supported JRE, see the IBM Marketing Software Recommended Software Environments and Minimum System Requirements guide.

Marketing Platform requirement

You must install or upgrade Marketing Platform before you install or upgrade any IBM Marketing Software products. For each group of products that work together, you must install or upgrade Marketing Platform only once. Each product installer checks whether the required products are installed. If your product or version is not registered with Marketing Platform, a message prompts you to install or upgrade Marketing Platform before you proceed with your installation. Marketing Platform must be deployed and running before you can set any properties on the Settings > Configuration page.