Case dashboard page
The case dashboard page displays chart widgets that provide case-related statistics. The data is retrieved for all cases within a specified Case Analyzer store that processes data from the Content Platform Engine logs on the target object store. You can switch to different Case Analyzer stores as needed.
The case dashboard page contains the following widgets:
- Cases in Progress widget
- This widget displays a bar graph in which each bar shows the number of cases that are active for a case type. When you hover on a bar in the graph, a tooltip displays the case type name and the number of cases in progress.
- Cases in Each State widget
- This widget displays a pie chart shows the proportion of active cases each of three states: initializing, working, and failed. When you hover on a sector of the pie, a tooltip displays the number of cases in that state.
- Average Age of Cases widget
- This widget displays a bar graph in which each bar shows the average age of active cases for a case type. The average age is calculated by adding the elapsed time for each case and dividing by the number of cases. When you hover on a bar in the graph, a tooltip displays the case type name and the average age.
- Average Elapsed Time of Completed Cases widget
- This widget displays a line graph that shows the average elapsed time for each case type of the cases that completed in the current calendar quarter. When you hover on a point in the line, a tooltip displays the case type name and the average elapsed time of completed cases.
- Incoming and Outgoing Cases in Current Quarter widget
- This widget displays a bar graph in which two bars show the number of cases that opened and closed in the current calendar quarter for a case type. When you hover of a bar in the graph, a tooltip indicates whether the bar represents incoming or outgoing cases. The tooltip also displays the case type name and the number of incoming or outgoing cases.
