Contacting IBM Software support

Before contacting IBM® Tivoli® Software support with a problem, refer to IBM System Management and Tivoli software Web site at:

http://www.ibm.com/software/sysmgmt/products/support/IBMDirectoryIntegrator.html

If you need additional help, contact software support by using the methods described in the IBM Software Support Handbook at the following Web site:

http://techsupport.services.ibm.com/guides/handbook.html

The guide provides the following information:

• Registration and eligibility requirements for receiving support
• Telephone numbers and e-mail addresses, depending on the country in which you are located
• A list of information you must gather before contacting customer support

A list of most requested documents as well as those identified as valuable in helping answer your questions related to IBM Tivoli Directory Integrator can be found at http://www-01.ibm.com/support/docview.wss?rs=697&uid=swg27009673.