For more information about InfoSphere Data Architect, see the product overview in the online information center at http://www.ibm.com/support/knowledgecenter/SS62YD_4.1.1/com.ibm.datatools.ida.overview.doc/topics/c_ida_ovrvw_cont.html.
To learn about new features in this release of InfoSphere Data Architect, see the following Web page: http://www.ibm.com/support/docview.wss?uid=swg27038182
For information about the APARs and other key customer requirements that were fixed in this release of InfoSphere Data Architect, see: http://www.ibm.com/support/docview.wss?uid=swg27042298.
For information about hardware and software requirements for installing the product, see the system requirements technote at http://www.ibm.com/support/docview.wss?uid=swg27038181.
Follow the instructions in the download document at http://www.ibm.com/support/docview.wss?uid=swg24037778.
For general instructions about how to install and update the product, see the Installation Guide. The Installation Guide is available from the installation launchpad, or on the Web at: http://www.ibm.com/support/knowledgecenter/SS9UM9_9.1.2/com.ibm.datatools.rda.install.doc/topics/c_install_product.html.
Known problems are recorded in individual documents in the Support knowledge base at http://www.ibm.com/support/entry/portal/Software/Information_Management/InfoSphere_Data_Architect/Overview. As problems are discovered and resolved, the knowledge base is updated and maintained with new information. By searching the knowledge base, you can quickly find workarounds or solutions to problems.
The following link opens a list of the known problems and workarounds for InfoSphere Data Architect: http://www.ibm.com/support/search.wss?tc=SS9UM9.
For contact information and guidelines or reference materials that you will need when you require support, read the IBM Software Support Handbook at http://www14.software.ibm.com/webapp/set2/sas/f/handbook/home.html.
For FAQs, lists of known problems and fixes, and other support information, visit the product support page for InfoSphere Data Architect at http://www.ibm.com/support/entry/portal/Software/Information_Management/InfoSphere_Data_Architect/Overview.
For product news, events, and other information, visit the product home page for InfoSphere Data Architect at http://www.ibm.com/software/data/optim/data-architect/.
Before you contact IBM Software Support, gather the background information that you will need to describe your problem. When describing a problem to an IBM software support specialist, be as specific as possible and include all relevant background information so that the specialist can help you solve the problem efficiently. To save time, know the answers to these questions:
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