Update
Citizens can update their details by submitting a change in their circumstances to the agency, which is implemented by using the Life Events feature. Examples of changes in circumstances include a change of address, a birth, or marriage. These significant events in citizens' lives might affect the benefits or services that they are receiving or are due to receive.
Key business flow scenario
James Smith is in receipt of child benefit and is also working full time. However, he just lost his job as the company that he works for is closing. James needs to tell the agency about losing his job so that he can get his benefit reviewed. Life Events allows James to communicate this change to the agency without visiting the office. This reduces the amount of interaction with the agency and saves valuable caseworker time.
Click here for a video presentation that gives an overview of Life
Events.