Troubleshooting problems with computers
When you encounter problems with scan results not being uploaded from a particular
computer or you need to collect all logs from that computer, use the Computer Support
Data panel. The panel is available in License Metric Tool and is used to perform some
troubleshooting actions without the need of using the BigFix® console.
Checking whether the maximum archive size is exceeded
Available from 9.2.14. You can check whether the maximum archive size is exceeded through the Computer Support Data panel.
Refreshing scan data on a computer
Available from 9.2.12. If software scan, capacity scan, or VM Manager Tool scan finishes successfully on a particular computer but its results are not uploaded to the BigFix server, force the upload of the data. You can do it directly from License Metric Tool without the need of accessing the BigFix console and running a separate fixlet for each type of scan.
Collecting logs for troubleshooting purposes
If you are asked by IBM Support to provide data for troubleshooting problems with computers in your infrastructure, go to the details of the computer. Open the Computer Support Data panel, download the log package, and provide it to IBM Support. The package contains log files that are needed for troubleshooting purposes such as BigFix client logs, scanner logs, scan configuration logs, VM manager configuration files, and files generated during scans.