You can use the IBM Case Monitor Dashboard to view of business activity data that is
specific to case management systems. This dashboard, which is an IBM® Content
Navigator desktop, provides a dashboard that
displays widgets that show case and activity happenings across solutions. You can use this data to
review volume, find and eliminate bottlenecks, and ensure that operations are working efficiently
and effectively.
About this task
The IBM Case Monitor Dashboard retrieves data about the solutions that are deployed to a target
object store from the Case Analyzer store that you configure for
that object store. In the dashboard, users can switch between Case Analyzer stores to obtain information about solutions in different
target object stores.
Important: By default, any user who has access to the target object store has access to
the IBM Case Monitor Dashboard.
Procedure
To configure the IBM Case Monitor Dashboard:
-
In the Case configuration tool, edit and run the
Register the IBM Case Monitor Widgets Package task.
Important: If you run this task in a cluster environment, you must ensure
that the plug-in is loaded on each node of the cluster. Either restart the cluster to force the
plug-in to be loaded on all nodes or manually load the plug-in on each node by using the IBM Content
Navigator administration client.
- Optional:
In IBM Content Navigator, change the refresh interval, time unit, and color scheme for the IBM
Case Monitor Dashboard Plug-in.
The refresh interval determines how often the IBM Case Monitor Dashboard is to retrieve
information from the Case Analyzer store and refresh the chart
widgets. By default, the dashboard refreshes the chart widgets every 300 seconds. Setting the
refresh time to 60 seconds or less affect performance negatively.
The time unit determines whether time values in the dashboard are displayed in days, hours, or
minutes.
-
Configure a Case Analyzer store for
each target object store that you want to monitor.
-
Fully synchronize the nodes in the IBM Business Automation
Workflow
deployment environment and restart the whole IBM Business Automation
Workflow environment.