Setting up a listener account

Follow these steps to set up a listener account on Exchange 2010, 2013+, or Office 365.

• For Exchange 2010 and 2013+, open Exchange Management Shell and use the following PowerShell command to enable impersonation rights for your listener account: New-ManagementRoleAssignment -Role:ApplicationImpersonation-User:<userid>

  For more information about impersonation rights, see the Microsoft documentation at http://msdn.microsoft.com/en-us/library/bb204095.aspx.

• For Office 365, you must assign application impersonation rights to the listener accounts on Office 365.
  Note:

  • The listener account does not support multi-factor authentication (MFA) or two-factor authentication (2FA), but does support modern authentication.
  • The listener account must have a mailbox associated with the account.
  To set up a group with these permissions, follow these steps:
  1. From the Office 365 Exchange admin center, click Start.
  2. On the left navigation menu, click ADMIN > Exchange.
  3. Click Permissions > admin roles.
  4. If the role group is available, select Discovery Management.
  5. From the Roles section, edit the group, and then click the plus sign (+) and choose ApplicationImpersonation.
  6. Add every listener account that is used by the Cloud Extender® under this role group.