Troubleshooting issues with user visibility

Troubleshooting issues with reaching users from the Cloud Extender®.

Why can't I view user or group information in MaaS360®?
Use the Cloud Extender Configuration Tool to confirm whether you can reach the LDAP/AD server. Make sure that the targeted Organizational Units (OU) contain users or groups in that Organizational Unit and not two levels deep.
Why aren't the Organizational Units (OU) under my system containers displayed in MaaS360?
The User Visibility module does not retrieve data from system containers. System containers are built-in objects, so these containers are excluded during data collection.
Why does the User Visibility module query too often, and is this affecting my LDAP/AD resources?
If a customer contains many users, groups, and organizational units (OU), then pulling this information every four hours might slow down servers.

From the IBM® MaaS360 Portal Home page, select Setup > Cloud Extender Settings, and then change the policy to run scripts once every 24 hours.
When I turned on User Visibility, every user in the Corporate Directory was imported?
When a customer configures the User Visibility module, they might set up the Cloud Extender to point to Active Directory, which imports all users into MaaS360. Since this result is not the intended result, you must purge old user records in the MaaS360 workflow.
You can either purge all users or upload a CSV file to purge users. To purge all users, follow these steps:
1. Go to Users > Directory.
2. Click More, and then select Bulk Delete.
3. Follow the prompts on the window to either remove all users from the AD or LDAP or to upload a file that removes users.
4. Click Continue. A confirmation message is displayed after you type your password.
  1. If you upload the file, the number of users that you want to remove is also displayed.
  2. The Administrator receives an email message when the job is complete.
  3. The job to remove the users runs at midnight GMT.