If you have issues with your Tivoli® Monitoring resources producing monitoring data or you are simply completing regular checks on the health and
performance of these resources, you can verify the data provider status (online or offline) for
these specific resources in the event timeline in the Resource
dashboard.
Procedure
If one of your resources is not reporting monitoring data in the monitoring dashboards,
check the status of the resource data provider by completing the following steps:
-
Click the Resources tab in the Cloud App Management
console.
- Under Resource groups (either your Favorites or
All resource groups), select the resource group that includes the resources you
want to check.
- Select a specific resource from the list of resources that are displayed.
The events timeline is displayed. A text indicator on this timeline with the message
data provider is online or
data provider is offline is displayed.
If the data provider is offline, the resource is not producing monitoring data so there is no
monitoring data being displayed in the charts underneath the timeline. For example, if no data is
produced for a 12-hour duration, the monitoring charts are empty. If the data provider is online for
some of the 12 hour duration, then subsequently offline and online for the next few hours, you can
see a gap in the monitoring data for the time period it was offline.
- If the data provider is offline, restart it. For more information about restarting your
agent data provider, under Configuring the ICAM Agents information in the Cloud App
Management Knowledge Center, go the configuration
section for the particular agent you are working with and find the information for starting your
agent.