For details about IBM Data Studio, see the product overview in the information center at http://pic.dhe.ibm.com/infocenter/dstudio/v4r1/topic/com.ibm.datatools.ds.release.doc/topics/dsoverview.html.
To learn about the new, changed, deprecated, or removed features in this release of IBM Data Studio, see http://www.ibm.com/support/docview.wss?uid=swg27038173.
For information about the APARs fixed in this release of IBM Data Studio, see http://www.ibm.com/support/docview.wss?uid=swg27038177.
For information about hardware and software requirements for installing the product, see http://www.ibm.com/support/docview.wss?uid=swg27038176.
Follow the instructions in the download document at http://www.ibm.com/support/docview.wss?uid=swg24037681.
For full instructions about how to install and update the product, see the Installation Guide for each component in the installation launchpad, or on the web at:
To get started, you need to understand how the Data Studio client works with the Data Studio web console. See the Getting started in IBM Data Studio topic in the information center at: http://www.ibm.com/support/knowledgecenter/SS62YD_4.1.1/com.ibm.datatools.ds.release.doc/topics/getstarted.html.
Known problems are recorded in individual documents in the Support knowledge base at http://www.ibm.com/support/entry/portal/Overview/Software/Information_Management/IBM_Data_Studio. As problems are discovered and resolved, the knowledge base is updated and maintained with new information. By searching the knowledge base, you can quickly find workarounds or solutions to problems.
The following link opens a customized query of the support database for known problems and workarounds for this release: http://www.ibm.com/support/search.wss?rs=3360&tc=SS62YD&rankprofile=8.
For contact information and guidelines or reference materials that you will need when you require support, read the IBM Software Support Handbook at http://www.ibm.com/support/customercare/sas/f/handbook/home.html.
For FAQs, lists of known problems and fixes, and other support information, visit the product support page for Data Studio at http://www.ibm.com/support/entry/portal/Overview/Software/Information_Management/IBM_Data_Studio.
For product news, events, and other information, visit the product home page for Data Studio at http://www.ibm.com/software/data/optim/data-studio/.
Before you contact IBM Software Support, gather the background information that you will need to describe your problem. When describing a problem to an IBM software support specialist, be as specific as possible and include all relevant background information so that the specialist can help you solve the problem efficiently. To save time, know the answers to these questions:
For information about how to contact IBM Support for assistance with IBM Data Studio, see Contacting IBM Support topic in the information center at: http://www.ibm.com/support/knowledgecenter/SS62YD_4.1.1/com.ibm.datatools.troubleshoot.doc/topics/contactingibmsupport.html.
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