Troubleshooting is a systematic approach to solving a problem.
The goal of troubleshooting is to determine why something does not
work as expected and to explain how to resolve the problem.
About this task
To begin troubleshooting hardware problems, use this workflow
to determine whether to contact IBM® Support for assistance or to order a replacement part. The workflow
guides you to the appropriate troubleshooting task.
Procedure
-
Did you receive a critical event through SNMP or SMTP notification?
The following messages are examples of critical messages.
[system][critic] sensors: tid(id):
System power supply number has failed.[system][critic] sensors-fans: tid(id): Chassis cooling fan number operating too slowly.
- Yes
- Continue to step 3.
- No
- Continue to step 2.
-
Does the log file contain a critical message?
- Yes
- Continue to step 3.
- No
- Continue to step 4.
-
Does the critical event or critical log message
identify the part that is failing or has failed?
- Yes
- Continue troubleshooting to determine whether you need a replacement
part.
- No
- Continue to step 4.
-
Is the Fault LED illuminated on the front of the
appliance?
-
Are the LEDs lit for any modules?