Integration with Tealeaf

This document describes the methods for integrating third-party applications with the IBM Tealeaf CX platform using IBM Tealeaf cxConnect for Data Analysis.

The available methods for integration are as follows:

Table 1. Integrating with Tealeaf through cxConnect
Method	IBM Tealeaf cxConnect for Data Analysis Product	Description
Replay Link	Voice of Customer	Allows replay of a single session.
Data Insertion	Voice of Customer	Allows external data (events) to be inserted into a session through a customizable image request. See cxConnect integration through data insertion.
Segment File	Web Analytics	Allows creation of a Tealeaf session segment from a list of supplied session identifiers. See "cxConnect Integration through Segment Files" in the IBM® Tealeaf cxConnect for Web Analytics Administration Manual.

cxConnect integration through data insertion
The data insertion method of integration is used to associate website content and customer experience data, delivered by third-party and/or internal systems, with Tealeaf captured sessions, where the information to integrate is not included in the HTTP stream that is captured by Tealeaf.
cxConnect integration through segment files
The segment file integration method is used to automate the creation of a Tealeaf session segment that corresponds to a segment defined in a third-party system.
Examples
The following examples show how session segments are created in IBM Tealeaf.
Configuring Tealeaf
Some additional parameters need to be configured to complete the integration.

Parent topic: IBM Tealeaf cxConnect Web Analytics Administration Manual