PLDUMP

A platform dump occurred.

  1. Find the SRC that occurred with the platform dump.
    1. On the command line, enter the Start System Service Tools command STRSST. If you cannot get to SST, use function 21 to get to the dedicated service tools (DST). Go to Dedicated service tools in the Service functions section of the system's service information.
    2. On the Start Service Tools Sign On display, type in a user ID with QSRV authority and password.
    3. Select Start a service tool > Main storage dump manager > Work with copies of main storage dumps.
    4. Display the platform dump summary for the time that the platform dump occurred.
    5. The SRC is the value in the "SRC word 1" field of the Platform Dump Summary screen.
  2. Use the SRC from the Platform Dump Summary screen and find the SRC in the service action log. See Searching the service action log. Using the service action log is also available in the service information for the system unit. Search for an entry in the service action log (SAL) that matches the time, reference code, or resource of the reported problem. The SRC occurred at or before the time that the platform dump occurred.
  3. Did you find the SRC in the service action log?
    • Yes: Use the SRC to service the system. This ends the procedure.
    • No: The dump should be sent back to development for analysis, if it has not already been sent. This ends the procedure.
Parent topic: Symbolic FRUs


Last updated: Tue, April 21, 2020