Troubleshooting
Problem
SiteProtector Application Server service fails to start with "Error: 1067: The Process terminated unexpectedly."
Symptom
The SiteProtector Console would not connect to the SiteProtector Application Server. When verifying the status of the SiteProtector Application Server service, it is found as not running.
When trying to start the service, it fails to start and a pop-up with the following error is displayed:
When trying to start the service, it fails to start and a pop-up with the following error is displayed:
Windows could not start the SiteProtector Application Server Service service on Local Computer.
Error: 1067: The Process terminated unexpectedly.Diagnosing The Problem
In the Windows Event Viewer > Windows Logs > Application, you will see the following error:
In the Geronimo Logs (for instructions see Technote 1679804: SiteProtector Application Server manual debug logs):
Event ID 4096, issSPAppService – Error Level - The Java Virtual Machine has exited with a code of 1, the service is being stopped.
Event ID 18456, MSSQLSERVER – Information Level – Login failed for user ‘IssApp’. Reason : Password did not match that for the login provided. [CLIENT: X.X.X.X]In the Geronimo Logs (for instructions see Technote 1679804: SiteProtector Application Server manual debug logs):
ERROR [MCFConnectionInterceptor] Error occurred creating ManagedConnection for handle: nullManagedConnectionInfo: org.apache.geronimo.connector.outbound.ManagedConnectionInfo@d82a6509. mc: null]
javax.resource.spi.ResourceAllocationException: Unable to obtain physical connection to jdbc:jtds:sqlserver://SITEPROTECTOR_NAME:1433/RealSecureDB;ssl=off
Caused by:
java.sql.SQLException: Login failed for user 'IssApp'.
ERROR [GBeanInstanceState] Error while starting; GBean is now in the FAILED state: abstractName="iss/SiteProtector/1.0/car?J2EEApplication=iss/SiteProtector/1.0/car,j2eeType=GBean,name=SP_Persistence"
java.sql.SQLException: Login failed for user 'IssApp'.Resolving The Problem
To resolve the issue, see the instructions in the "Resetting the Application Server's password" section to reset the issapp account password in the Technote 1647284: Resetting the RealsecureDB database passwords for SiteProtector components.
[{"Product":{"code":"SSETBF","label":"IBM Security SiteProtector System"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Application Server","Platform":[{"code":"PF033","label":"Windows"}],"Version":"3.0;3.1;3.1.1","Edition":"","Line of Business":{"code":"LOB24","label":"Security Software"}}]
Was this topic helpful?
Document Information
Modified date:
22 January 2021
UID
swg21961069