IBM Support

InfoSphere Guardium patch installation is stuck at "Preparing to install patch" status

Troubleshooting


Problem

When installing Guardium patch, you issue CLI command "show system patch installed" and notice that the status of the currently installed patch is always "Preparing to install patch" and never changed.

Symptom

When installing Guardium patch, you issue CLI command "show system patch installed" and notice that the status of the currently installed patch gets stuck at "Preparing to install patch".

Cause

You have performed a system restore from backup on this Guardium appliance

Resolving The Problem

1. Run "delete scheduled-patch" to remove the problematic patch installation. Then upload and install the patch again. If it doesn't resolve the issue, proceed to the next step.

2. Run "support must_gather patch_install_issues". Extract the must gather file (patch_install.YYYYMMDD.tgz) and check the inittab file to see if "pins" section is remarked with #. If yes, open a PMR and provide the information to IBM technical support. IBM technical support will remove the # and install the patch again.

3. Apply v9p233 (available on FixCentral) or upgrade to v9p300 will avoid this issue in future.

[{"Product":{"code":"SSMPHH","label":"IBM Security Guardium"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"--","Platform":[{"code":"PF016","label":"Linux"}],"Version":"10.0;10.0.1;10.1;10.1.2;9.0;9.1;9.5","Edition":"","Line of Business":{"code":"LOB24","label":"Security Software"}}]

Document Information

Modified date:
08 November 2018

UID

swg21678625

Page Feedback