PM90927: RSV-SRV-0040 ERROR ON EXCEL OUTPUT AFTER APPLYING HOTSITE 10.1.6303.1049

APAR status

• Closed as program error.

Error description

• After applying hotsite 10.1.6303.1049 for defect COGCQ00805391,
  when running reports to Excel that contain more than one page,
  the following error is received:  RSV-SRV-0040 The report server
  encountered an internal error. Check additional information
  associated with this error message. If cause of problem cannot
  be ascertained, increase the logging level in the IBM Cognos
  administration tool and reproduce the conditions that caused the
  error. If the problem persists, see the problem determination
  information on the IBM Cognos Support Portal page at
  http://www-947.ibm.com/support/entry/portal/Overview/Software/In
  formation_Management/Cognos_Business_Intelligence.
   Details CCLAssertError:0:Fatal:
  CCL_ASSERT(pWorksheet);RSV-SRV-0042 Trace
  back:RSReportService.cpp(762): CCLAssertError: CCL_CAUGHT:
  RSReportService::process()RSReportServiceMethod.cpp(263):
  CCLAssertError: CCL_RETHROW: RSReportServiceMethod::process():
  asynchRunSpecification_RequestRSASyncExecutionThread.cpp(808):
  CCLAssertError:
  RSASyncExecutionThread::checkExceptionRSASyncExecutionThread.cpp
  (260):
  CCLAssertError: CCL_CAUGHT: RSASyncExecutionThread::runImpl():
  asynchRunSpecification_RequestRSASyncExecutionThread.cpp(864):
  CCLAssertError: CCL_RETHROW:
  RSASyncExecutionThread::processCommand():
  asynchRunSpecification_RequestExecution/RSRenderExecution.cpp(67
  0):
  CCLAssertError: CCL_RETHROW:
  RSRenderExecution::executeExecution/RSRenderExecution.cpp(1169):
  CCLAssertError: CCL_RETHROW:
  RSRenderExecution::processActiveDocumentsRSXls2007Output.cpp(733
  ):
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Users                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to IBM Cognos Business Intelligence 10.2.1 Fix Pack  *
  * 1 or IBM Cognos Business Intelligence 10.1.1 Fix Pack 3      *
  ****************************************************************
  

Problem conclusion

• Code Fix
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  COG REPORT STUD

• Fixed component ID

  5724W12RS

Applicable component levels

• RA21 PSN

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