PM75508: [Citrix Extension] OCR does not work on 2008 R2

APAR status

• Closed as Permanent restriction.

Error description

• OCR does not work in Windows Server 2008 R2
  

Local fix

Problem summary

• OCR does not work in Windows Server 2008 R2
  

Problem conclusion

• This is a limitation of a third party software component we use
  to provide the capability and we cannot change on our end.
  
  As a potential workaround, one alternative is to use  Bitmap
  Hashcode option, but in general Bitmap Hashcode is a more
  'stricter' comparison technology than OCR technology, which is
  one disadvantage. Another observation is we have seen this
  problem in Windows 2008 & 2012. We have seen this working in
  certain other OSes like Windows XP, Windows 7. In case the user
  sees this working on another Windows OS, he could potentially
  use that.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels