PI75303: CQ WIDGET LOGIN HOLDING WITH "MSG_LOADING" MESSAGE ON RRC/CCM/RQM DASHBOARD

Rational ClearQuest Fix Pack 2 (9.0.1.2) for 9.0.1
Rational ClearQuest Fix Pack 6 (9.0.0.6) for 9.0
Rational ClearQuest Fix Pack 3 (9.0.1.3) for 9.0.1
Rational ClearQuest Fix Pack 4 (9.0.1.4) for 9.0.1
Rational ClearQuest Fix Pack 5 (9.0.1.5) for 9.0.1
Rational ClearQuest Fix Pack 6 (9.0.1.6) for 9.0.1
Rational ClearQuest Fix Pack 7 (9.0.1.7) for 9.0.1
Rational ClearQuest Fix Pack 8 (9.0.1.8) for 9.0.1
Rational ClearQuest Fix Pack 9 (9.0.1.9) for 9.0.1

APAR status

• Closed as program error.

Error description

• Steps to reproduce:
  
  Integrate CQ with CLM (RTC or RQM or RRC) via OSLC bridge
  
  Add CQ Queries widget to a dashboard
  
  Log in to CQ when prompted
  
  
  
  Expected result: widget shows data
  
  Actual result: widget only shows __MSG_loading__ message but
  nothing is
  being loaded. Widget works only after refreshing the dashboard
  (pressing F5 to reload the page).
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * ClearQuest Web                                               *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * ClearQuest Web gadget fails to load in RTC dashboard and     *
  * instead displays "__MSG_loading__ "                          *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• A fix is available in ClearQuest 9.0.0.6 and 9.0.1.2.
  ClearQuest Web gadget displays correctly.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  CLEARQUEST WIN

• Fixed component ID

  5724G3600

Applicable component levels

• R801 PSY

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