IZ70731: "BMXAA3463E - SEVERE ERROR. PLEASE CONTACT TECH SUPPORT" WHEN RUNNING REORDER AGAINST CONTRACT IN MULTIPLE ORGANIZATIONS.

APAR status

• Closed as program error.

Error description

• Steps to reproduce in 7.1.1.6:
  
  1. Log into the BEDFORD site and then go to the Master Contracts
  application.
  2. Create a new master contract for the A0001 company.  Save the
  record.
  3. From the "Select Action" menu, authorize the contract for
  your sites by pressing the "select sites" button.
  4. Select the BEDFORD site in EAGLENA as well as the WOKING site
  in EAGLEUK.  Click ok and save the record.
  5. From the "Select Action" menu, choose "Create Associated
  Contract".
  6. Add a contract number and description.  Set the "type" to
  PRICE.  Save the record.
  7. Change the status of the contract to approved.
  8. From the "Associated Contracts" tab, go to your new price
  contract.
  9. On the new price contract, go to the "Contract Lines" tab and
  add a new row.
  10. Add item 560-00, quantity = 1, order unit = EACH, unit cost
  = 4.00.  Save the record.
  11. Change the status of the contract to approved.
  12. Click the return button.
  13. Go to the Company Master application and bring up A0001.
  14. From the "Select Action" menu choose "Add Company Master to
  Organization".  Add the company to the EAGLEUK organization.
  15. Change your default insert site to WOKING.
  16. Go to the Storerooms application and create a new storeroom
  called WOKTEST.
  17. Add valid GL accounts to all fields.  Check the "Use in
  PO/PR" checkbox.  Save the record.
  18. Go to the Item Master and from the "Select Action" menu, add
  the item to the WOKTEST storeroom.
  19. Add quantity = 1, order unit = EACH, issue unit = EACH.
  Save the record.
  20. Go to the Inventory application and bring up item 560-00 in
  the WOKTEST storeroom.
  21. Go to the Reorder Details tab and set the "Reorder Point" =
  4.00.  Set the EOQ = 10.00.  Save the record.
  22. From the "Select Action" menu choose "Reorder Items".
  Confirm that " Consider Contracts When Creating PRs/POs?" is
  checked and "Run in Background Mode?" is unchecked.  The result
  is that the following error message is displayed:
  BMXAA3463E - Severe error. Please contact tech support.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED: maximo users                                 *
  ****************************************************************
  * PROBLEM DESCRIPTION: Steps to reproduce in 7.1.1.6:          *
  *                                                              *
  *                      1. Log into the BEDFORD site and then   *
  *                      go to the Master Contracts              *
  *                                                              *
  *                      application.                            *
  *                                                              *
  *                      2. Create a new master contract for the *
  *                      A0001 company.  Save the                *
  *                                                              *
  *                      record.                                 *
  *                                                              *
  *                      3. From the "Select Action" menu,       *
  *                      authorize the contract for              *
  *                                                              *
  *                      your sites by pressing the "select      *
  *                      sites" button.                          *
  *                                                              *
  *                      4. Select the BEDFORD site in EAGLENA   *
  *                      as well as the WOKING site              *
  *                                                              *
  *                      in EAGLEUK.  Click ok and save the      *
  *                      record.                                 *
  *                                                              *
  *                      5. From the "Select Action" menu,       *
  *                      choose "Create Associated               *
  *                                                              *
  *                      Contract".                              *
  *                                                              *
  *                      6. Add a contract number and            *
  *                      description.  Set the "type" to         *
  *                                                              *
  *                      PRICE.  Save the record.                *
  *                                                              *
  *                      7. Change the status of the contract to *
  *                      approved.                               *
  *                                                              *
  *                      8. From the "Associated Contracts" tab, *
  *                      go to your new price                    *
  *                                                              *
  *                      contract.                               *
  *                                                              *
  *                      9. On the new price contract, go to the *
  *                      "Contract Lines" tab and                *
  *                                                              *
  *                      add a new row.                          *
  *                                                              *
  *                      10. Add item 560-00, quantity = 1,      *
  *                      order unit = EACH, unit cost            *
  *                                                              *
  *                      = 4.00.  Save the record.               *
  *                                                              *
  *                      11. Change the status of the contract   *
  *                      to approved.                            *
  *                                                              *
  *                      12. Click the return button.            *
  *                                                              *
  *                      13. Go to the Company Master            *
  *                      application and bring up A0001.         *
  *                                                              *
  *                      14. From the "Select Action" menu       *
  *                      choose "Add Company Master to           *
  *                                                              *
  *                      Organization".  Add the company to the  *
  *                      EAGLEUK organization.                   *
  *                                                              *
  *                      15. Change your default insert site to  *
  *                      WOKING.                                 *
  *                                                              *
  *                      16. Go to the Storerooms application    *
  *                      and create a new storeroom              *
  *                                                              *
  *                      called WOKTEST.                         *
  *                                                              *
  *                      17. Add valid GL accounts to all        *
  *                      fields.  Check the "Use in              *
  *                                                              *
  *                      PO/PR" checkbox.  Save the record.      *
  *                                                              *
  *                      18. Go to the Item Master and from the  *
  *                      "Select Action" menu, add               *
  *                                                              *
  *                      the item to the WOKTEST storeroom.      *
  *                                                              *
  *                      19. Add quantity = 1, order unit =      *
  *                      EACH, issue unit = EACH.                *
  *                                                              *
  *                      Save the record.                        *
  *                                                              *
  *                      20. Go to the Inventory application and *
  *                      bring up item 560-00 in                 *
  *                                                              *
  *                      the WOKTEST storeroom.                  *
  *                                                              *
  *                      21. Go to the Reorder Details tab and   *
  *                      set the "Reorder Point" =               *
  *                                                              *
  *                      4.00.  Set the EOQ = 10.00.  Save the   *
  *                      record.                                 *
  *                                                              *
  *                      22. From the "Select Action" menu       *
  *                      choose "Reorder Items".                 *
  *                                                              *
  *                      Confirm that " Consider Contracts When  *
  *                      Creating PRs/POs?" is                   *
  *                                                              *
  *                      checked and "Run in Background Mode?"   *
  *                      is unchecked.  The result               *
  *                                                              *
  *                      is that the following error message is  *
  *                      displayed:                              *
  *                                                              *
  *                      BMXAA3463E - Severe error. Please       *
  *                      contact tech support.                   *
  *                                                              *
  *                      LOCAL FIX:                              *
  *                                                              *
  *                      None.                                   *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  *                                                              *
  *                                                              *
  *                                                              *
  ****************************************************************
  "BMXAA3463E - SEVERE ERROR. PLEASE CONTACT TECH SUPPORT"  WHEN
  RUNNING REORDER AGAINST CONTRACT IN MULTIPLE ORGANIZATIONS.
  

Problem conclusion

• <The price contract is created in one organization but is also
  authorized to the sites in a different organization. The two
  organizations have the same item set so they can share the same
  item. The Reorder code was checking the contract with the
  current default insert site(org) without checking contractauth
  and could not find the proper contract, causing the null
  pointer problem.  This problem was fixed.>
  
  
  
  
  
  The fix for this APAR is contained in the following maintenance
  package:
  
    | release\fix pack | REL 7.1.1.7 - BS
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• MAXIMO
  

Fix information

• Fixed component name

  INVENTORY

• Fixed component ID

  5724R46IN

Applicable component levels

• R711 PSY

     UP