IV99829: UNABLE TO APPROVE AN EMAIL INTERACTION PROCESSING REQUEST USING MOBILE DEVICE.

APAR status

• Closed as program error.

Error description

• STEPS TO REPRODUCE:
  1) Configure email interaction for Purchase Requisition
  approval
  2) Receive (on a mobile device) the email seeking approval
  3) Reply with 1 to approve
  
  CURRENT ERRONEOUS RESULT:
  Message
  BMXAA8434E - The first line of the body of the email or the
  LSNR_ROUTE_ACTION line is empty. Verify that the communication
  template is properly formatted and contains the required
  identifiers.
  
  in SystemOut.log
  
  The Purchase Requisition is not approved
  
  (also reported message
  BMXAA8435E - The action number  in the email is not a numeric
  value.
  Check the communication template.)
  
  EXPECTED RESULT:
  The Purchase Requisition is approved without error
  
  ENVIRONMENT:
  Rational Team Concert and Rational ClearQuest Integration for
  IBM
  Control Desk 7.6.0.2075 Build BUILD DB Build V7511-00
  Survey Management for IBM Control Desk 7.6.0.2075 Build
  201703161751 DB
  Build V7511-01
  Service Desk Classification Content for IBM Control Desk
  7.6.0.2075
  Build 201703161751 DB Build V7511-00
  IBM Maximo for Service Providers 7.6.0.0 Build 20141125-1930 DB
  Build
  V7600-05
  Quick Configuration for IBM Control Desk 7.6.0.2075 Build
  201703161751
  DB Build V7511-00
  Screen Capturer for IBM Control Desk 7.6.0.2075 Build
  201703161751 DB
  Build V7530-00
  Asset Management for IBM Control Desk 7.6.0.2075 Build
  201703161812 DB
  Build V7601-03
  Instant Messaging Integration for IBM Control Desk 7.6.0.2075
  Build
  201703161751 DB Build V7200-02
  Service Desk for IBM Control Desk 7.6.0.2075 Build 201703161751
  DB Build V7602-01
  Incident Management for IBM Control Desk 7.6.0.2075 Build
  201703161751
  DB Build V7601-01
  Service Catalog for IBM Control Desk 7.6.0.2075 Build
  201703161751 DB
  Build V7602-04
  SLA Hold for IBM Control Desk 7.6.0.2075 Build 201703161751 DB
  Build
  V7530-01
  Self Service Center for IBM Control Desk 7.6.0.2075 Build
  201703161751
  DB Build V7520-01
  Tivoli's process automation engine 7.6.0.6-IFIX20170308-0945
  Build 20161019-0100 DB Build V7606-50 HFDB Build HF7606-03
  Service Portal for IBM Control Desk 7.6.0.2075 Build
  201703161751 DB
  Build V7601-21
  IBM TPAE Integration Framework 7.6.0.6 Build 20161014-1504 DB
  Build
  V7606-24
  IBM Endpoint Manager Integration Enablement 7.6.0.2075 Build
  201703161751 DB Build V7602-02
  Service Desk Integration MEA for IBM Control Desk 7.6.0.2075
  Build
  201703161751 DB Build V7530-00
  Configuration Items CMS LIC for IBM Control Desk 7.6.0.0202
  Build
  201507210000 DB Build V7511-00
  Service Desk Everyplace for IBM Control Desk 7.6.0.2075 Build
  201703161751 DB Build V7510-03
  Release management for IBM Control Desk 7.6.0.2075 Build
  201703161751
  DB Build V7602-01
  IBM Maximo Asset Management Work Centers 7.6.0.1 Build
  20161014-1326 DB
  Build V7601-41
  Configuration management for IBM Control Desk 7.6.0.2075 Build
  201703161751 DB Build V7530-02
  SmartCloud Provisioning and SmartCloud Orchestration Integration
  7.6.0.2075 Build 201703161751 DB Build V7511-04
  Service Request Management for IBM Control Desk 7.6.0.2075 Build
  201703161751 DB Build V7601-01
  Solution for IBM Control Desk 7.6.0.2075 Build 201703161751 DB
  Build
  V7602-01
  User interface widgets for IBM Control Desk 7.6.0.2075 Build
  201703161751 DB Build V7602-01
  Data Integration and Context Menu Service Configuration 7.5.0.0
  Build
  20090911D2 DB Build V7117-07
  Change management for IBM Control Desk 7.6.0.2075 Build
  201703161751 DB
  Build V7602-03
  Common process components for IBM Control Desk 7.6.0.2075 Build
  201703161751 DB Build V7602-01
  IBM Endpoint Manager Integration Configuration 7.6.0.2075 Build
  201703161751 DB Build V7602-01
  Search for IBM Control Desk 7.6.0.2075 Build 201703161751 DB
  Build
  V7530-01
  Instant Messaging for IBM Control Desk 7.6.0.2075 Build
  201703161751 DB
  Build V7530-00
  Configuration items for IBM Control Desk 7.6.0.2075 Build
  201703161751
  DB Build V7602-01
  Advanced Workflow Components for IBM Control Desk 7.6.0.2075
  Build
  201703161751 DB Build V7600-01 OSLC Support for IBM Control Desk
  7.6.0.2075 Build 201703161812M DB Build V750-06
  TPM Integration Module for IBM Control Desk 7.6.0.0202 Build
  201507210000 DB Build V7510-01
  IBM Tivoli Integration Composer for IBM Control Desk 7.6.0.2075
  Build
  201703161812 DB Build V7560-01Problem Management for IBM
  Control Desk
  7.6.0.2075 Build 201703161751 DB Build V7601-01
  Live Chat for IBM Control Desk 7.6.0.2075 Build 201703161751 DB
  Build
  V7602-01
  Tivoli Remote Diagnostics for IBM Control Desk 7.6.0.2075 Build
  201703161751 DB Build V7511-00
  

Local fix

• Use a different device to approve the PR
  or
  Use advanced mode
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Maximo and mobile device users                               *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * User cannot approve the email interaction on the mobile      *
  * device                                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• This is fixed in code.
  
  The fix for this APAR is contained in the following maintenance
  package:
  	 | release\fix pack | Interim Fix for Release 7.6.0.9 Product
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• MAXIMO
  

Fix information

• Fixed component name

  ADMINISTRATION

• Fixed component ID

  5724R46A1

Applicable component levels

• R760 PSY

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