IV99544: ERRORS WITH REPORT REQUEST PAGES IN A MULTITENANT ENVIRONMENT.

APAR status

• Closed as program error.

Error description

• There are two types of error that may occur:
  1. Sometimes after creating a new report and successfully
  generating the request page, you receive a message that the
  request page has not been generated.
  2. Sometimes when opening a request page, the application hangs
  and the following error appears in the log:
  java.lang.RuntimeException: missingcacheref
          at
  psdi.util.CachedObjectRepository.getResolvedInfo(CachedObjectRep
  ository.java:53)
          at
  psdi.util.CachedObjectPointer.getReference(CachedObjectPointer.j
  ava:104)
          at
  psdi.webclient.system.controller.MaxLabelStr.getValue(MaxLabelSt
  r.java:37)
          at
  psdi.webclient.system.controller.LabelCache.get(LabelCache.java:
  164)
          at
  psdi.webclient.system.controller.LabelCache.getString(LabelCache
  .java:186)
          at
  psdi.webclient.system.controller.ControlInstance.findProperty(Co
  ntrolInstance.java:407)
          at
  psdi.webclient.system.controller.ControlInstance.getProperty(Con
  trolInstance.java:341)
          at
  psdi.webclient.system.controller.ComponentInstance.findProperty(
  ComponentInstance.java:1255)
          at
  psdi.webclient.system.controller.ComponentInstance.getProperty(C
  omponentInstance.java:1215)
          at
  jsp_servlet._webclient._components.__pushbutton._jspService(__pu
  shbutton.java:763)
  
  Steps to reproduce:
  1. Install a fresh instance of Maximo.
  2. Start the server and update reporttools.properties to use
  the landlord tenant code (00 or MTM)
  3. Import all reports.
  4. Change the tenant code to IBMNA and repeat.
  5. Log in as wilson/wilson/00 and generate all request pages in
  Report Admin.
  6. Log in as wilson/wilson/IBMNA and create a new report in
  Report Admin (no need to import a report design).
  7. Generate all request pages.  You will receive a message "the
  request pages were generated".
  8. Preview your new report.  You will receive a message "unable
  to open the report because the request page is not generated."
  9. Restart the server and log in as wilson/wilson/IBMNA (it is
  important that this be the first tenant who logs in and
  accesses report dialogs).  You should now be able to open the
  request page.
  10. Add another new report and generate the request page.  This
  time the dialog should be available immediately.
  11. Log in as wilson/wilson/00 and attempt to open any report
  list or request page.  You should observe the behavior descibed
  in #2 above.
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Multi-tenancy users                                          *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * ERRORS WITH REPORT REQUEST PAGES IN A MULTITENANT            *
  * ENVIRONMENT.                                                 *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• Fixed by creating replibrary and labelcache copies per tenant
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  BIRT INTEG-SYST

• Fixed component ID

  5724R46B2

Applicable component levels

• R760 PSY

     UP