IV98060: MAXIMO GRAPHICAL SCHEDULER GANTT VIEW FREEZING

APAR status

• Closed as program error.

Error description

• Ø
  Client is unable to use scheduler gantt view consistently.
  
  When attempting to use the Gant View from Graphical Scheduler
  application the left side window which displays work, tasks, and
  description will freeze up. When it freezes it will not move
  with the schedule right side section. It will not allow you to
  scroll or select items from the window.
  
  Error Message found in browser developer view:
  Uncaught TypeError: Cannot read property 'rows' of null
      at _7VD._7A.eW (eval at <anonymous>
  (/maximo/webclient/javascript/ma-20170619-
  1036//libraries/treegrid/Grid/GridE.js:44),
  <anonymous>:1:670985)
      at _7VD._7A.kW (eval at <anonymous>
  (/maximo/webclient/javascript/ma-20170619-
  1036//libraries/treegrid/Grid/GridE.js:44),
  <anonymous>:1:675658)
      at _7VD._7A.RenderGanttPage (eval at <anonymous>
  (/maximo/webclient/javascript/ma-20170619-
  1036//libraries/treegrid/Grid/GridE.js:44), <
  anonymous>:1:1526710)
      at _7VD._7A.gN (eval at <anonymous>
  (/maximo/webclient/javascript/ma-20170619-
  1036//libraries/treegrid/Grid/GridE.js:44),
  <anonymous>:1:1528742)
      at _7VD._7A.gN (eval at <anonymous>
  (/maximo/webclient/javascript/ma-20170619-
  1036//libraries/treegrid/Grid/GridE.js:44),
  <anonymous>:1:1528109)
      at _7JF (eval at <anonymous>
  (/maximo/webclient/javascript/ma-
  20170619-1036//libraries/treegrid/Grid/GridE.js:44), <
  anonymous>:1:
  538133)
  (See attached screen shot)- .png file
  
  I cannot reproduce it.   It seems to happen on certain
  environments with certain configurations.    But we have an
  update from Treegrid that has helped in these situation that we
  now want to get added to the Interim Fix.
  
  Steps to Reproduce sent by the client:
  1. Login to Maximo
  2. From GoTo choose Planning and Scheduling > Graphical
  Scheduler
  3. Search for and select a Schedule in list view
  4. Choose the Gantt View Tab
  5. Attempt to navigate in Gantt View Window
  (See attached Recording- .mp4 file
  I will attach the recording and the .png file in RTC when the
  APAR is transferred there.)
  
  Browser:
  Chrome Standard and Incognito windows
  
  System Information:
  App Server IBM WebSphere Application Server 8.5.5.7
  
  Tivoli's process automation engine - 7.6.0.8 Build
  20170512-0100 DBBuild  V7608-63
  IBM TPAE Integration Framework - 7.6.0.8 Build 20170510-2330 DB
  BuildV7608-43
  IBM Maximo Asset Management Scheduler - 7.6.5.0 Build
  20170512-0100 DB B uild V7650-98
  IBM Maximo Asset Management Work Centers -  7.6.0.2 Build
  20170509-0906 DB  Build V7602-57
  IBM Maximo Asset Management -  7.6.0.8 Build 20170512-0100 DB
  Build V7604-01
  
  Server OS Windows Server 2012 R2 6.3
  Server DB Microsoft SQL Server 11.0 (11.00.6020)
  

Local fix

• (none)
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Scheduler users                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Scheduler Gantt would sometimes freeze                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• Fixed
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO SCHEDULE

• Fixed component ID

  5724R46SE

Applicable component levels

• R765 PSY

     UP