IV97200: APPLYING A TICKET TEMPLATE TO A SERVICE REQUEST FAILS WITH AN ERROR

APAR status

• Closed as program error.

Error description

• In Service Request application, when you apply a Service
  Request template, you will get this error:
  BMXAA4183E - Constructor not found. Use database configuration
  to check the field class registered and ensure that it is valid
  and included in the deployment.
  
  Steps to Replicate:
  A. Create a Ticket Template
  1. Go to Service Desk > Ticket Templates > Create new record
  Template: 1010
  Description: Test template
  Class: SR
  2. Save > Change status to ACTIVE
  
  B.
  1. Go to Service Desk > Service Requests > Create new record
  Just fill in the Reported By field: e.g. WILSON
  2. Save
  3. Select Action > Apply Service Request Template
  4. In Apply Service Request Template window, pick the template
  we created (1010)
  5. Click OK - then the error will appear.
  "BMXAA4183E - Constructor not found. Use database configuration
  to check the field class registered and ensure that it is valid
  and included in the deployment."
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * MAXIMO                                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * IV97200 APPLYING A TICKET TEMPLATE TO A SERVICE REQUEST      *
  * FAILS WITH AN  ERROR                                         *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is contained in the following maintenance
  package:
  	 | release\fix pack | Interim Fix for Release 7.6.0.9 Product
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  WORK ORDERS

• Fixed component ID

  5724R46WO

Applicable component levels

• R760 PSY

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