IV96998: FAILURE CODE SECTION DISAPPEARS AFTER CHANGING THE LOCATION/ASSE

APAR status

• Closed as program error.

Error description

• 1. Go to Assets - Failure Codes and create a Failure Code FC1
  
  2. Add a problem P1 in the Problems tab via the New Row button
  
  3. Add a cause C1 in the Causes for P1 tab
  
  4. Add a remedy R1 in the Remedies for C1 tab.
  
  5. Add a new Failure Code : Repeat the steps 1-4 above for a
  new Failure
  Code FC2 (add a problem P2, cause C2, remedy R2)
  
  6. Go to Assets - Location and create a new Location L1
  
  7. Apply to Primary System
  
  8. Add Boiler as the Parent
  
  9. Apply Failure Class FC1 to this Location
  
  10. Activate this Location L1
  
  11. Create a new Location L2, repeat steps 6-7-8
  
  12. Apply Failure Code FC2 to this location
  
  13. Activate Location L2
  
  14. Go to Assets - Assets
  
  15. Create a new Assest A1 and associate it with Location L1,
  apply
  Failure Class FC1 and change status to active
  
  16. Create a new Assest A2 and associate it with Location L2,
  apply
  Failure Class FC2 and change status to active
  
  17. Go to Work Orders - Work Order Tracking and create a new
  Work
  Order : 1208
  
  18. Apply location L1 and Assest A1 to this WO and choose
  Problem code
  P1
  
  19. Save Work Order
  
  20. Go to Failure Reporting tab and check Failure Codes table,
  there the
  problem code P1 shows in the Failure Codes section (CORRECT)
  
  21. In the WO main tab, change to location to L2 and click on
  the
  question mark: a warning pop-up shows, click Yes to apply L2.
  
  22. Now the Problem Code field is empty.
  
  23. Click on the Select Value icon for the Problem Code field
  and choose
  P2 from the pop-up
  
  24. After this selection, P2 is correctly populated,
  - There is a slight deviation in the client's 7507 environment
  where,
  in client case, the value reverts to P1
  - However, the main issue is as described below in Step 25.
  
  25. Checking the Failure Reporting tab, there is no Failure
  Codes
  section present (THIS IS THE ISSUE)
  The expectation is that the Failure Codes section should contain
  Problem Code P2
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Maximo users                                                 *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * In Work Order Tracking on the Failure Reporting tab, the     *
  * Failure Codes section and table window disappear.            *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  1. Go to Assets - Failure Codes and create a Failure Code FC1
  
  2. Add a problem P1 in the Problems tab via the New Row button
  
  3. Add a cause C1 in the Causes for P1 tab
  
  4. Add a remedy R1 in the Remedies for C1 tab.
  
  5. Add a new Failure Code : Repeat the steps 1-4 above for a new
  Failure Code FC2 (add a problem P2, cause C2, remedy R2)
  
  6. Go to Assets - Location and create a new Location L1
  
  7. Apply to Primary System
  
  8. Add Boiler as the Parent
  
  9. Apply Failure Class FC1 to this Location
  
  10. Activate this Location L1
  
  11. Create a new Location L2, repeat steps 6-7-8
  
  12. Apply Failure Code FC2 to this location
  
  13. Activate Location L2
  
  14. Go to Assets - Assets
  
  15. Create a new Assest A1 and associate it with Location L1,
  apply Failure Class FC1 and change status to active
  
  16. Create a new Assest A2 and associate it with Location L2,
  apply Failure Class FC2 and change status to active
  
  17. Go to Work Orders - Work Order Tracking and create a new
  Work Order.
  
  18. Apply location L1 and Assest A1 to this WO and choose
  Problem code P1
  
  19. Save Work Order
  
  20. Go to Failure Reporting tab and check Failure Codes table.
  The problem code P1 shows in the Failure Codes section (CORRECT)
  
  21. In the WO main tab, change to location to L2 and click on
  the question mark: a warning pop-up shows. Click Yes to apply
  L2.
  
  22. Now the Problem Code field is empty.
  
  23. Click on the Select Value icon for the Problem Code field
  and choose P2 from the pop-up
  
  24. After this selection, P2 is correctly populated,
  
  25. Checkthe Failure Reporting tab. There is no Failure Codes
  section present (THIS IS THE ISSUE)
  The expectation is that the Failure Codes section should contain
  Problem Code P2.
  

Problem conclusion

• The fix for this APAR is contained in the following maintenance
  package:
  	  Release 7.6.0.9 of Base Services
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• MAXIMO
  

Fix information

• Fixed component name

  MAXIMO OIL & GA

• Fixed component ID

  5724R5400

Applicable component levels

• R760 PSY

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