IV96322: NULLPOINTEREXCEPTION IN WORK ORDER TRACKING (TR) APPLICATION WHILE TRYING TO SAVE WORK ORDER CREATED AGAINST ASSET ALIAS.

APAR status

• Closed as program error.

Error description

• Steps to replicate the issue:
  
  1. Go to Work Order Tracking (Tr) application.
  
  2. Click on New Work Order icon from the toolbar.
  
  3. Enter an Alias into the Asset field.
  
  4. Try to save the record.
  
  The issue is:
  
  At this point, system throws the error "BMXAA4214E - An unknown
  error has occurred. Please contact your system administrator for
  assistance. Gather the logs from the <HOME> directory and
  determine where and why the error is thrown."
  

Local fix

• No workaround has been found.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * MAXIMO                                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * NULLPOINTEREXCEPTION IN WORK ORDER TRACKING (TR)             *
  * APPLICATIONWHILE TRYING TO SAVE WORK ORDER CREATED AGAINST   *
  * ASSET ALIAS.                                                 *
  * The problem is a regression of IV83950 that only occurs in   *
  * 7603.                                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The problem is a regression of IV83950 that only occurs in 7603.
  See IFIX 269413 for the regression fix.
  
  The fix for this APAR is contained in the following maintenance
  package:
  	 | release\fix pack | Interim Fix for Release 7.6.0.9 Product
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  WORK ORDERS

• Fixed component ID

  5724R46WO

Applicable component levels

• R760 PSY

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