APAR status
Closed as program error.
Error description
Below is the stack trace for the problem. Steps to reproduce: Custom automation script for user exit The following error is thrown: psdi.util.MXSystemException: BMXAA4214E - An unknown error has occurred. Please contact your system administrator for assistance. Gather the logs from the <HOME> directory and determine where and why the error is thrown. null at psdi.iface.mic.InvokeChannel.processResponse(InvokeChannel.java: 411) at psdi.iface.mic.InvokeChannel.invoke(InvokeChannel.java:106) at psdi.iface.action.InvokeCustomClass.applyCustomAction (InvokeCustomClass.java:109) at psdi.common.action.Action.executeCustomClass(Action.java:399) at psdi.common.action.Action.executeAction(Action.java:311) at psdi.common.action.Action.executeActionGroup(Action.java:365) at psdi.common.action.Action.executeAction(Action.java:331) at psdi.common.action.Action.executeAction(Action.java:344) at psdi.app.escalation.engine.EscalationTask.executeAction (EscalationTask.java:1544) at psdi.app.escalation.engine.EscalationTask.executeActions (EscalationTask.java:1459) at psdi.app.escalation.engine.EscalationTask.executeReferencePoint (EscalationTask.java:658) at psdi.app.escalation.engine.EscalationTask.processReferencePoint (EscalationTask.java:524) at psdi.app.escalation.engine.EscalationTask.performTask(Escalation Task. java:179) at psdi.app.escalation.engine.EscalationCronTask.cronAction (EscalationCronTask.java:46) at psdi.server.CronTaskManager.callCronMethod(CronTaskManager.java: 2412) at psdi.server.CronTaskManager.access$1100(CronTaskManager.java:104 ) at psdi.server.CronTaskManager$CronThread.run(CronTaskManager.java: 3288) at java.util.concurrent.Executors$RunnableAdapter.call(Executors.ja va: 483) at java.util.concurrent.FutureTask.run(FutureTask.java:274) at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFuture Task. access$201(ScheduledThreadPoolExecutor.java:190) at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFuture Task. run(ScheduledThreadPoolExecutor.java:304) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExec utor. java:1157) at java.util.concurrent.ThreadPoolExecutor$Worker.run (ThreadPoolExecutor.java:627) at java.lang.Thread.run(Thread.java:798) Caused by: java.lang.NullPointerException at com.ibm.tivoli.maximo.script.ScriptUserExit.setUserMboIn (ScriptUserExit.java:232) at psdi.iface.mic.MicSetIn.callMboExit(MicSetIn.java:324) at psdi.iface.mos.MosProcessImpl.processExternalData(MosProcessImpl . java:336) at psdi.iface.mic.MicSetIn.processResponse(MicSetIn.java:228) at psdi.iface.mic.InvokeChannel.processResponse(InvokeChannel.java: 393) ... 23 more
Local fix
n/a
Problem summary
**************************************************************** * USERS AFFECTED: * * All Maximo Users * **************************************************************** * PROBLEM DESCRIPTION: * * Custom automation script for userexit.userexit.in.before * * throws psdi.util.MXSystemException: BMXAA4214E - An unknown * * error has occurred. * **************************************************************** * RECOMMENDATION: * * Upgrade to latest release * ****************************************************************
Problem conclusion
Custom automation script for userexit.userexit.in.before no longer throws psdi.util.MXSystemException: BMXAA4214E - An unknown error has occurred. The fix for this APAR is contained in the following maintenance package: | release\fix pack | Fix Pack Release 7.6.0.8
Temporary fix
Comments
APAR Information
APAR number
IV93407
Reported component name
INTEGRATION
Reported component ID
5724R46I1
Reported release
760
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2017-02-15
Closed date
2017-02-16
Last modified date
2017-02-16
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
MAXIMO
Fix information
Fixed component name
INTEGRATION
Fixed component ID
5724R46I1
Applicable component levels
R760 PSY
UP
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"760","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
Document Information
Modified date:
16 February 2017