APAR status
Closed as program error.
Error description
With Screen Reader enabled when the focus is in a Menu button or a Lookup button and press <ENTER> key no action happens. PROBLEM: When I enable the Screen Reader, sign out and sign back in, I'm able to tab across fields and have the look ups and detail menus highlight, however when I hit enter on the keyboard no action is taken. PERFORMANCE ISSUE: No. STEPS TO REPRODUCE: Enable Screen Reader for the user Sign in to Maximo Go to Assets application When you press tab key the focus go from the Assets field to the Menu button. Hit Enter or Space but the menu does not open. The same does not work for lookup button. CURRENT ERRONEOUS RESULT: When you press tab key the focus go from the Assets field to the Menu button. Hit Enter or Space but the menu does not open. EXPECTED RESULT: When you press tab key the focus go from the Assets field to the Menu button. Hit Enter or Space and the menu should open. ENVIRONMENT (SYSTEM INFO): App Server IBM WebSphere Application Server 8.5.5.6 Version Rational Team Concert and Rational ClearQuest Integration for IBM Control Desk 7.6.0.1049 Build BUILD DB Build V7511-00 Service Desk Classification Content for IBM Control Desk 7.6.0.1049 Build 201602181237 DB Build V7511-00 TPAE OSLC Object Structure 7.6.0.0 Build 20160112_031200-0600 DB Build V7600-01 Quick Configuration for IBM Control Desk 7.6.0.1049 Build 201602181237 DB Build V7511-00 IBM Maximo Anywhere 7.6.0.0 Build 20160112_031213-0600 DB Build IBM Maximo Integrators for TRIRIGA 1.2 7.5.0.0 Build 20130626-1151 DB Build V7504-12 Service Desk for IBM Control Desk 7.6.0.1049 Build 201602181237 DB Build V7601-04 FBI custom classes 7.6.0.3 Build BUILD DB Build V7603-01 IBM Maximo Asset Management 7.6.0.3 Build 20160113-2204 DB Build V7603-01 IBM TPAE Integration Framework 7.6.0.3 Build 20160108-1912 DB Build V7603-21 Service Desk Integration MEA for IBM Control Desk 7.6.0.1049 Build 201602181237 DB Build V7530-00 Configuration Items CMS LIC for IBM Control Desk 7.6.0.0202 Build 201507210000 DB Build V7511-00 Service Desk Everyplace for IBM Control Desk 7.6.0.1049 Build 201602181237 DB Build V7510-03 Release management for IBM Control Desk 7.6.0.1049 Build 201602181237 DB Build V7601-01 Service Request Management for IBM Control Desk 7.6.0.1049 Build 201602181237 DB Build V7601-01 IBM Maximo Mobile 7.5.1.0-20160722-1520 Build 20130603-1027 DB Build V7510-05 HFDB Build HF7510-05 Data Integration and Context Menu Service Configuration 7.5.0.0 Build 20090911D2 DB Build V7117-07 User interface widgets for IBM Control Desk 7.6.0.1049 Build 201602181237 DB Build V7600-02 Configuration management content for IBM Control Desk 7.6.0.1049 Build 201602181237 DB Build V7511-00 TPM Integration Module for IBM Control Desk 7.6.0.0202 Build 201507210000 DB Build V7510-01 IBM Tivoli Integration Composer for IBM Control Desk 7.6.0.1049 Build 201602181302 DB Build V7560-01 Tivoli Remote Diagnostics for IBM Control Desk 7.6.0.1049 Build 201602181237 DB Build V7511-00 Survey Management for IBM Control Desk 7.6.0.1049 Build 201602181237 DB Build V7511-01 IBM Maximo for Service Providers 7.6.0.0 Build 20141125-1930 DB Build V7600-05 Screen Capturer for IBM Control Desk 7.6.0.1049 Build 201602181237 DB Build V7530-00 Entry Edition Content Best Practices for IBM Control Desk 7.6.0.1049 Build 201602181237 DB Build V7540-01 Configuration items content for IBM Control Desk 7.6.0.1049 Build 201602181237 DB Build V7511-00 Asset Management for IBM Control Desk 7.6.0.1049 Build 201602181302 DB Build V7601-03 Instant Messaging Integration for IBM Control Desk 7.6.0.1049 Build 201602181237 DB Build V7200-02 Release management content for IBM Control Desk 7.6.0.1049 Build 201602181237 DB Build V7511-00 Incident Management for IBM Control Desk 7.6.0.1049 Build 201602181237 DB Build V7601-01 Service Catalog for IBM Control Desk 7.6.0.1049 Build 201602181237 DB Build V7601-08 Self Service Center for IBM Control Desk 7.6.0.1049 Build 201602181237 DB Build V7520-01 SLA Hold for IBM Control Desk 7.6.0.1049 Build 201602181237 DB Build V7530-01 Tivoli's process automation engine 7.6.0.3-IFIX20160608-1323 Build 20160113-2204 DB Build V7603-151 HFDB Build HF7603-03 Asset Management Best Practices for IBM Control Desk 7.6.0.1049 Build 7.6.0.2049 DB Build V7600-01 Service Portal for IBM Control Desk 7.6.0.1049 Build 201602181237 DB Build V7601-21 IBM Endpoint Manager Integration Enablement 7.6.0.1049 Build 201602181237 DB Build V7601-01 Configuration management for IBM Control Desk 7.6.0.1049 Build 201602181237 DB Build V7530-02 IBM Maximo for Transportation 7.6.2.0-20160801-1529 Build 20160801-1529 DB Build V7620-12 HFDB Build HF7620-12 Service Catalog Content for IBM Control Desk 7.6.0.1049 Build 201602181237 DB Build V7530-01 SmartCloud Provisioning and SmartCloud Orchestration Integration 7.6.0.1049 Build 201602181237 DB Build V7511-04 Solution for IBM Control Desk 7.6.0.1049 Build 201602181237 DB Build V7601-01 Advanced Edition Content Best Practices for IBM Control Desk 7.6.0.1049 Build 201602181237 DB Build V7511-00 Change management for IBM Control Desk 7.6.0.1049 Build 201602181237 DB Build V7601-03 Common process components for IBM Control Desk 7.6.0.1049 Build 201602181237 DB Build V7601-04 Service Desk Best Practices Content for IBM Control Desk 7.6.0.1049 Build 201602181237 DB Build V7520-01 IBM Endpoint Manager Integration Configuration 7.6.0.1049 Build 201602181237 DB Build V7530-11 Search for IBM Control Desk 7.6.0.1049 Build 201602181237 DB Build V7530-01 Configuration items for IBM Control Desk 7.6.0.1049 Build 201602181237 DB Build V7601-02 Instant Messaging for IBM Control Desk 7.6.0.1049 Build 201602181237 DB Build V7530-00 Advanced Workflow Components for IBM Control Desk 7.6.0.1049 Build 201602181237 DB Build V7600-01 Common process components content for IBM Control Desk 7.6.0.1049 Build 201602181237 DB Build V7511-00O SLC Support for IBM Control Desk 7.6.0.1049 Build 201602181302M DB Build V750-06 Computer Telephony Interface for IBM Control Desk 7.6.0.1049 Build 201602181237 DB Build V7503-01 Service Desk Best Practice Users for IBM Control Desk 7.6.0.1049 Build 201602181237 DB Build V7511-00 Problem Management for IBM Control Desk 7.6.0.1049 Build 201602181237 DB Build V7601-01 Live Chat for IBM Control Desk 7.6.0.1049 Build 201602181237 DB Build V7601-02 Server OS Linux 3.0.101-68-default Server DB Oracle 11.2 (Oracle Database 11g Enterprise Edition Release 11.2.0.4.0 - 64bit Production With the Partitioning, Automatic Storage Management, OLAP, Data Mining and Real Application Testing options)
Local fix
N/A
Problem summary
**************************************************************** * USERS AFFECTED: * * All Maximo Users using screen reader * **************************************************************** * PROBLEM DESCRIPTION: * * With Screen Reader enabled when the focus is in a Menu * * button or a Lookup button and press <ENTER> key no action * * happens. * **************************************************************** * RECOMMENDATION: * * Upgrade to latest release * **************************************************************** PROBLEM: When I enable the Screen Reader, sign out and sign back in, I'm able to tab across fields and have the look ups and detail menus highlight, however when I hit enter on the keyboard no action is taken. STEPS TO REPRODUCE: Enable Screen Reader for the user Sign in to Maximo Go to Assets application When you press tab key the focus go from the Assets field to the Menu button. Hit Enter or Space but the menu does not open. The same does not work for lookup button. CURRENT ERRONEOUS RESULT: When you press tab key the focus go from the Assets field to the Menu button. Hit Enter or Space but the menu does not open. EXPECTED RESULT: When you press tab key the focus go from the Assets field to the Menu button. Hit Enter or Space and the menu should open.
Problem conclusion
With Screen Reader enabled, pressing Enter key on menu buttons will open the menu. The fix for this APAR is contained in the following maintenance package: | release\fix pack | Fix Pack Release 7.6.0.8 TPAE
Temporary fix
Comments
APAR Information
APAR number
IV92439
Reported component name
SYSTEM CONFIG
Reported component ID
5724R46S1
Reported release
760
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2017-01-19
Closed date
2017-04-18
Last modified date
2017-04-18
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
MAXIMO
Fix information
Fixed component name
SYSTEM CONFIG
Fixed component ID
5724R46S1
Applicable component levels
R760 PSY
UP
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Document Information
Modified date:
18 April 2017