IV90818: HOSTNAME VARIABLE DOES NOT RESOLVE CORRECTLY IN COMMUNICATION TEMPLATES

APAR status

• Closed as program error.

Error description

• Hostname variable does not resolve correctly in communication
  templates
  
  PROBLEM:
  User is reporting that the URL is resolving correctly for
  communications sent via Workflow but not for those through the
  UI.
  
  You have defined mxe.hostname in the Maximo system properties
  as follows
  for example:
  max01.myserver.com
  
  You have the hostname referenced in the communication template
  as follows:
  
  You are receiving this message because Item Add/Change request
  :ITEMNUM
  needs your review and/or approval in Maximo. Please log into
  eMax using
  the following link and go to the Inbox/Assignments section of
  your
  Start Center to locate the Item Add/Change request.
  http://:HOSTNAME/ui/login
  
  When a communication is sent via email the :hostname
  (irrespective of
  case) variable does not resolve and remains as is in the
  communication
  template. This used to previously work in earlier fix levels
  for 7.6
  and works in Maximo 7.5, it is unclear at which 7.6 fix level
  this
  stopped working.
  
  When 'create communication' is selected, the :hostname variable
  resolves correctly however when a communication template is
  selected,
  the resolved variable resolves back to the original :hostname
  variable.
  When the communication is sent, the email contains the
  unresolved
  variable.
  
  You try  :&HOSTNAME&  instead of just  :HOSTNAME  however it
  does not work too.
  
  There was an APAR on this (APAR IV83986), however customers are
  already
  in 7.6.0.5 and has the problem reported above, so the APAR does
  not
  seem to be related.
  
  PERFORMANCE ISSUE: No
  
  STEPS TO REPRODUCE:
  Log into Maximo as maxadmin
  Create a communication template
  Make sure the communication template is active for WORKORDER
  object and it has : HOSTNAME in the message body or subject.
  Go to Work Order Tracking app
  Search for any workoder and go to Select Action > Create >
  Communication
  On the Communication use the template you created
  Enter a valid email address and send.
  You will get an email where the :HOSTNAME variable is not
  resolved.
  
  
  CURRENT ERRONEOUS RESULT:
  :HOSTNAME variable is not resolved.
  
  EXPECTED RESULT:
  :HOSTNAME variable is resolved.
  
  ADDITIONAL INFO: none
  
  ENVIRONMENT (SYSTEM INFO):
  
  Tivoli's process automation engine 7.6.0.5-IFIX20160818-0828
  Build
  20160611-0100 DB Build V7605-45 HFDB Build HF7605-03
  IBM TPAE Integration Framework 7.6.0.5 Build 20160610-2330 DB
  Build
  V7605-50
  IBM Maximo Asset Management Scheduler 7.6.3.0 Build
  20160611-0100 DB
  Build V7630-25
  IBM Maximo Spatial Asset Management 7.6.0.0-20160829-2126 Build
  20160318-0236 DB Build V7600-61 HFDB Build HF7600-11
  IBM Maximo for Utilities 7.5.0.1-20160415-1806 Build
  20120710-0136 DB
  Build V7501-14 HFDB Build HF7501-11
  IBM Maximo Asset Management Work Centers 7.6.0.0 Build
  20160610-1318 DB
  Build V7600-38
  IBM Maximo for Transportation 7.6.2.0 Build 20151204-0812 DB
  Build
  V7620-06
  IBM Maximo Asset Management 7.6.0.5 Build 20160611-0100 DB
  Build V7604-
  01
  
  
  LOCAL FIX: none
  

Local fix

• na
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Maximo Users                                             *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Hostname variable does not resolve correctly in              *
  * communication templates.                                     *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to latest release                                    *
  ****************************************************************
  PROBLEM:
  User is reporting that the URL is resolving correctly for
  communications sent via Workflow but not for those through the
  UI.
  
  STEPS TO REPRODUCE:
  Log into Maximo as maxadmin
  Define mxe.hostname in the Maximo system properties as follows
  for example: max01.myserver.com
  Create a communication template
  Make sure the communication template is active for WORKORDER
  object and it has :HOSTNAME in the message body or subject.
  Go to Work Order Tracking app
  Search for any workoder and go to Select Action > Create >
  Communication
  On the Communication use the template you created
  Enter a valid email address and send.
  You will get an email where the :&HOSTNAME& variable is not
  resolved.
  
  CURRENT ERRONEOUS RESULT:
  :&HOSTNAME& variable is not resolved.
  
  EXPECTED RESULT:
  :&HOSTNAME& variable is resolved.
  

Problem conclusion

• Hostname variable resolves correctly in communication templates.
  
  The fix for this APAR is contained in the following maintenance
  package:
  	 | release\fix pack | Fix Pack Release 7.6.0.8 TPAE
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• MAXIMO
  

Fix information

• Fixed component name

  ADMINISTRATION

• Fixed component ID

  5724R46A1

Applicable component levels

• R760 PSY

     UP