IV89550: ADDITIONAL LANGUAGE HELP IN MAXIMO DOESN'T LOAD WITH DEFAULT URL WHILE LANGUAGE CODE IS UPPERCASE.

APAR status

• Closed as program error.

Error description

• The problem seems to be when a customer is running unix or
  linux servers, they are case sensitive.  Our help folders are
  lower-case. The locale we're getting from the browser seems to
  be upper-case.  We append that to the url for the lang
  parameter.  We need to send those as lower-case.  We may want
  to wrap it in a system property to lower-case it though.  I
  think (this will have to be tested) some locales, like pt-BR,
  may be stored in mixed case folders.
  

Local fix

• In SMP\maximo\applications\mxiehs\iehsweb\webmodule\WEB-INF\
  eclipse\plugins, for each subfolder there is an nl folder
  within. In the nl folder is the different language codes for
  the help ear. Change all of these folders to the same letters
  but uppercase instead of lowercase, then rebuild and redeploy
  the ear.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Unix/Linux server only                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * ADDITIONAL LANGUAGE HELP IN MAXIMO DOESN'T LOAD WITH DEFAULT *
  * URL WHILE LANGUAGE CODE IS UPPERCASE                         *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• Code change in WebClientRuntime to convert language ID to lower
  case
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO SYSTEMS

• Fixed component ID

  5724R46AV

Applicable component levels

• R760 PSY

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