IV32342: ITNM 3.9 FAULT FINDING VIEW DISPLAYS POPUP

IBM Tivoli Network Manager IP 3.9.0 Fix Pack 3, 3.9.0-TIV-ITNMIP-FP0003
IBM Tivoli Network Manager IP 3.9.0 Fix Pack 4, 3.9.0-TIV-ITNMIP-FP0004
IBM Tivoli Network Manager IP Edition 3.9.0 Fix Pack 5, 3.9.0-TIV-ITNMIP-FP0005

APAR status

• Closed as program error.

Error description

• When attempting to display the device from an alert in the
  Fault Finding view the Network Hop View can sometimes fail with
  a popup error.
  "Domain null not found."
  This behavior is different than clients current version of 3.8
  FP4 with WebGUI 7.3.0.
  In the older version the popup is not displayed, but instead a
  message is displayed at the bottom of the screen:
  
  Unable to find seed:0
  
  Environment
  3.9 Any FP level.
  

Local fix

• Can attempt to filter the event list so that alerts from other
  domains or that do not contain an objectId are filtered out.
  Example:
  
  'NmosObjInst > 0  and NmosDomainName != NULL'
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All ITNM 3.9 users                                           *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * When attempting to display the device from an alert in the   *
  * Fault Finding view the Network Hop View can sometimes fail   *
  * with                                                         *
  * a popup error. "Domain null not found."                      *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * | fix pack | 3.9.0-ITNMIP-FP0003                             *
  ****************************************************************
  

Problem conclusion

• This error message keeps being displayed as the events in the
  fault finding view have both
  NmosObjInst < 0 and NmosDomainName = null' .
  Code has been fixed..
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TIV NETWK MGR I

• Fixed component ID

  5724S4500

Applicable component levels

• R390 PSN

     UP

• R390 PSY

     UP