IV25978: ITNM 3.9 AGENT JUNIPERBOXANATOMY CORES

IBM Tivoli Network Manager IP 3.9.0 Fix Pack 3, 3.9.0-TIV-ITNMIP-FP0003
IBM Tivoli Network Manager IP 3.9.0 Fix Pack 4, 3.9.0-TIV-ITNMIP-FP0004
IBM Tivoli Network Manager IP Edition 3.9.0 Fix Pack 5, 3.9.0-TIV-ITNMIP-FP0005

APAR status

• Closed as program error.

Error description

• Description:
  JuniperBoxAnatomy agent core dumps with the following error:
  
  2012-07-30T14:37:46: Warning: W-RIV-002-165: [129739632t]
  CDiscoJuniperBoxAnatomyAgent.cc(692) An unexpected nil pointer
  reference has been found.
  
  Root cause:
  The Juniper srx240h device does not return any ifChassisPicIndex
  and JuniperBoxAnatomy agent code doesn't handle this scenario
  properly.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * ITNM-IP 3.9 on all platform, i.e. Windows, Linux, Solaris    *
  * and AIX                                                      *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * JuniperBoxAnatomy agent core dumps with the following error: *
  *                                                              *
  * 2012-07-30T14:37:46: Warning: W-RIV-002-165: [129739632t]    *
  * CDiscoJuniperBoxAnatomyAgent.cc(692) An unexpected nil       *
  * pointer reference has been found.                            *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to ITNM-IP | fix pack | 3.9.0-ITNMIP-FP0003          *
  ****************************************************************
  The Juniper srx240h device does not return any ifChassisPicIndex
  and JuniperBoxAnatomy agent code doesn't handle this scenario
  properly.
  

Problem conclusion

• JuniperBoxAnatomy agent code has been modified to avoid crash
  when the Juniper srx240h device does not return any
  ifChassisPicIndex.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  NC/PREC DISCOVY

• Fixed component ID

  5724O52DS

Applicable component levels

• R390 PSY

     UP