IT04321: INCORRECT PERMISSION ON /TMP SHALL RESULT IN TIVOLI STORAGE MANGER UPGRADE OR INSTALL FAILURE.

APAR status

• Closed as program error.

Error description

• If /tmp permission on UNIX platform was changed
  from default drwxrwxrwt (1777) the upgrade
  or install will fail.
  
  Customer/L2 Diagnostics:
  
  During Tivoli Storage Manager Version 6
  install or upgrade, the installation will go through
  with out any errors/failures.
  However,  Tivoli Storage Manger
  shall fail to start during very first post upgrade or install
  start up attempt.
  Following error shall be logged in db2diag.log:
       Path access permission
      Target file = /tmp/SQLDIR.LK0
  
  During Tivoli Storage Manager Version 7
  install or upgrade, the failure shall be observed
  during installation/upgrade phase right away.
  Below is an example of the errors observed
  when launching Installation Manager in Version 7
  if /tmp is not writable.
  
  ./install.sh
  
  ./install.sh: line 285: /tmp/install.3676.log: Read-only file
  system
  GUI failed to start. For more information see
  /tmp/install.3676.log.
  Launching console mode...
  Path = /tmp/20140908_0949k.xml
  ....
  Path = /tmp
  Exists = true
  Readable = true
  Writable = false
  Executable = true
  Hidden = false
  Modified = Wed Sep 03 11:16:14 MST 2014
  Size = 474587136
  ......
  Unexpected exception during logging:
  java.io.IOException: Read-only file system
  java.io.IOException: Read-only file system
  at java.io.File.createNewFile(File.java:894)
  
  
  Tivoli Storage Manager Versions Affected:
  6.3 and 7 on UNIX
  
  Initial Impact:
  Low
  
  
  Additional Keywords:
  /tmp permission upgrade install
  

Local fix

• Prior to install, check permission for /tmp.
  As root issue:
  #ls -ld /tmp
  and if necessary, correct:
  #chmod 1777 /tmp
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Tivoli Storage Manager server users.                     *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in level 7.1.3. Note that this is      *
  * subject to change at the discretion of IBM.                  *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms:  AIX, HP-UX, Solaris, and Linux
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R71A PSY

     UP

• R71H PSY

     UP

• R71L PSY

     UP

• R71S PSY

     UP