IJ13988: ANDROID DEVICE KEYBOARD POPS UP WHEN OPENING A WORK ORDER

APAR status

• Closed as unreproducible.

Error description

• PROBLEM DESCRIPTION:
  When a work order is selected from the list, Maximo opens the
  MAIN tab and automatically selects the DESCRIPTION field.
  Android will now automatically zoom in to the description
  field and opens a keyboard. This happens each time when you
  open a work order in the Everyplace application.
  STEPS TO REPRODUCE:
  1. Go to Application Designer and clone WOTRACK ->
  WOTRACK_xxxx, setting ismobile -> Y and viewport to iPhone wide
  (480 x268)
  2. Created a new Start Center called xxxx
  3. Added a Favorite Applications portlet and included
  WOTRACK_xxxx,
  4. Created group xxxx and set the Start Center for the group to
  xxxx
  5. Added Maxadmin to group xxxx
  6. Log off and log back on as Maxadmin and used Display
  Settings to set the Is Mobile flag for xxxx to true
  7. Using Chrome form an Android 7.0 tablet
  8. Selected WOTRACK_xxxx, from the favorite applications
  portlet.
  9. Reload to populate the list of workorders
  10.Selected Work Order 1002.
  RESULTS:
  When the Work Order opens, the focus goes directly to the
  description field and the keyboard opens. Client is only
  looking at the record so they do not want to see the keyboard
  EXPECTED RESULTS:
  When a Work Order is opened in Everyplace no Keyboard should be
  displayed.
  REPORTED IN VERSION:
  Tivoli's process automation engine 7.6.0.9
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Mobile                                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * ANDROID DEVICE KEYBOARD POPS UP WHEN OPENING A WORK ORDER    *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

Temporary fix

Comments

• This issue was fixed by internal defect 333759
  

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels