IJ12135: UNABLE TO LOOK UP GIS LOCATION FOR WORK ORDER WITH LINKED GIS ASSET

APAR status

• Closed as program error.

Error description

• Problem Description
  No route shows for work order with an GIS asset attached after
  applying street level routes action in Graphical Assignment
  application
  
  
  
  STEPS TO REPRODUCE:
  1. Go to Assets application
  Find an asset with feature class field populated
  Go to the "Map" tab, the asset marker shows up on the map
  2. Go to the Work Order Tracking application
  Create a new work order
  Attach the asset which has been linked to the GIS (from step 1
  above)
  Go to the "Assignment" tab and enter a craft
  Do not enter any service address on the "Service Address" tab
  Go to the "Map" tab, work order marker shows up fine on the map
  3. Go to the "Graphical Assignment" application
  Populate all the required fields
  Enter a work query to bring in the work order (from step 2
  above)
  4. Go to the "More information" tab
  Populate the "Start Location" and "End Location" fields
  NOTE: Ensure the location have service address populated on the
  "Service Address" tab in Locations application
  5. Go to the "Graphical Assignment" tab
  Drag the work order bar down to assign the work to a labor
  6. Click  Apply street level routes  action
  A system message pops up  BMXAT0491E - A street level route
  currently exists. Do you want to replace the existing route?
  Click the 'Yes' button
  
  
  
  RESULTS:  Unable to display route
  
  
  
  EXPECTED RESULTS: Should be able to display route
  
  
  REPORTED IN VERSION
  IBM Maximo Spatial Asset Management 7.6.0.3 IFIX
  Maximo Asset Management 7.6.0.9 IFIX
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Users of the Graphical Assignment application in Scheduler   *
  * 7.6.7.3.                                                     *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * UNABLE TO LOOK UP GIS LOCATION FOR WORK ORDER WITH LINKED    *
  * GIS  ASSET                                                   *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• A code fix has been made.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• MAXIMO
  

Fix information

• Fixed component name

  MAXIMO SCHEDULE

• Fixed component ID

  5724R46SE

Applicable component levels