IJ11583: TPAE - 7609 MAXIMO EVERYPLACE 7.6 START CENTER PORTLETS GROW TOO WIDE

APAR status

• Closed as program error.

Error description

• After upgrade to Maximo 7.6.0.9, when use Everyplace
  Application, on an IPad for work orders, the Start Center
  results sets grow wider,depending on the content.
  The Work order description field is one of the columns in the
  result sets.
  If a Work order has a long description, then the result set
  becomes much wider to show the entire description.
  So user needs to scroll sideways to see all of the information
  in the result set.
  
  PERFORMANCE ISSUE: NO
  
  STEPS TO REPRODUCE:
  https://www-01.ibm.com/support/docview.wss?uid=swg1IV95656
  1 - Open Maximo as Administrator user.
  2 - On start Center create a new Resultset to Workorder
  Tracking application. Use Bedford Work Orders as Query and
  enable the fields WONUM and DESCRIPTION.
  3 - Save the new Result Set.
  4 - Configure the start center as mobile.
  5 - Go to Work Order tracking Application, select a record with
  a description long, or change any Work Order description to a
  text with more than 150 characters, and save the record.
  5 - Sign Out of Maximo application and login again as Moile
  Login mode.
  
  CURRENT ERRONEOUS RESULT:
  On Start Center, now as Mobile, the new Result Set has the
  Extended Description field, showing all the text description in
  a single line.And the
  Start Center will present an horizontal scroll bar. this is not
  interesting when client is working with Ipad or other Mobile
  device.
  
  EXPECTED RESULT:
  The New Result Set would show the description in mor then one
  line without show a horizontal scroll bar.
  
  ENVIRONMENT:
  Tivoli's process automation engine 7.6.0.9-IFIX20180420-1312
  Build 20171127-0100 DB Build V7609-45 HFDB Build HF7609-04
  
  CLIENT SYSTEM INFORMATION:
  Version
  Tivoli's process automation engine 7.6.0.9-IFIX20180420-1312
  Build 20171127-0100 DB Build V7609-45 HFDB Build HF7609-04
  IBM Maximo Asset Management Work Centers 7.6.0.3 Build
  20171121-0723 DB Build V7603-175
  IBM Maximo Enterprise Adapter for Oracle Applications
  7.6.0.0-20171120-1031 Build 20150804-1717 DB Build V7600-05
  HFDB Build HF7600-02
  IBM TPAE Integration Framework 7.6.0.9 Build 20171126-2330 DB
  Build V7609-32
  IBM Maximo Asset Management 7.6.0.9 Build 20171127-0100 DB
  Build V7604-01
  IBM Maximo Health, Safety and Environment Manager 7.6.1.0 Build
  20161020-0816 DB Build V7610-01
  Server OS Windows Server 2016 10.0
  Server DB Oracle 12.1 (Oracle Database 12c Enterprise Edition
  Release 12.1.0.2.0 - 64bit Production With the Partitioning,
  OLAP, Advanced Analytics and Real Application Testing options)
  (c) Copyright IBM Corp. 2017
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Mobile/Everyplace                                            *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * MAXIMO EVERYPLACE 7.6 START CENTER PORTLETS GROW TOO WIDE    *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• Made a code change in resultsetportlet.jsp so that portlet text
  is always shortened for mobile startcenter
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  ADMINISTRATION

• Fixed component ID

  5724R46A1

Applicable component levels

• R760 PSY

     UP