IJ11111: DROPDOWN GO TO MENU SUB-MENUS AND SUB-APPLICATIONS ARE EMPTY

APAR status

• Closed as program error.

Error description

• PROBLEM:
  based on ICD 7.6.1.0 defect  #113096
  Description:
  ICD 761: Dropdown Go To Menu sub-menus and sub-applications are
  empty
  
  ICD 761 ICD-PROD-128-201810191831
  
  - Login as maxadmin
  - Ensure Side Navigation menu is disabled. (Side Nav disabled
  appears to be the out-of-box default.)
  - Pre-req: May need to make browser window small to see this
  problem (see details below)...
  - Select (dropdown) Go To Menu
       - Observe: Go To Menu sub-menus and sub-applications are
  empty
            - eg.: Go to > Administration > Resources > (empty!)
  <---- Expected: Should see submenu with Labor, etc (Chrome)
            - eg.: Go to > Service Request Catalog > (empty!)
  <---- Expected: Should see submenu with  Offering Catalog, etc
  (IE)
            - etc...
       - NOTE: Problem may occur when browser window is small (eg.
  not maximized, or zoomed in, etc)
       - NOTE: Problem may not occur when browser window is larger
  (eg. maximized, or zoomed out, etc)
       - NOTE: I see same/similar problems on different browsers,
  eg. IE, Chrome, etc.
            - Therefore, appears to be a problem with Go To menu
  UI.
  
  PROBLEM:  Dropdown Go To Menu sub-menus and sub-applications are
  empty
       - Note: Sometimes (not always), if browser window is
  'maximized', or 'zoomed-out', submenues/apps suddenly become
  visible...
            - These are *not* acceptable workarounds, but may
  provide clues about root cause.
       - Sev 2. Must Fix. This is very bad behavior.
  Customers/users will be very frustrated if they cannot find all
  menus/apps.
  EXPECTED: User must always see *all* Go To menu sub-menus,
  sub-applications, and scroll bar(s).
  
  
  Comments:
  This issue is reproducible in 7604 as well.   NOTE: ICD 7.6.0.4
  uses TPAE 7.6.0.9
  I have verified this on 172.20.152.163 machine.
  This behavior is browser specific on IE and chrome and works
  fine in firefox.
  
  additional comment>
  GoTo menu UI is driven by Tpae files (menus.js and navsection.js
  and maximo.css).
  When user tries to open the submenu, functions from these js
  files are called to build the menu and it checks the browser
  window width and height and builds the menu accordingly.
  So, when goto menu is hidden that time it won't be able to build
  the menu properly due to browser window dimensions.
  This same issue can be seen in Maximo Only set up and previous
  version of ICD in specially in IE.
  PFA screenshot for Maximo only 761 set up GoTo menu.
  This has to be fixed by tpae team since the files control are in
  there framework and it will solve the issue in ICD as well.
  Hence, transferring this defect to get it resolved by tpae team.
  
  
  
  PERFORMANCE ISSUE:  no
  
  
  STEPS TO REPRODUCE:
  from dev.  see above
  
  CURRENT ERRONEOUS RESULT:
  from dev.  see above
  
  EXPECTED RESULT:
  from dev.  see above
  
  ADDITIONAL INFO:
  none
  
  ENVIRONMENT:
  - ICD: 7610
  - TPAE: 7610
  
  CASE:  none.  create for internal dev.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * N/A                                                          *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * DROPDOWN GO TO MENU SUB-MENUS AND SUB-APPLICATIONS ARE EMPTY *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• Fixed in menus.js
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  ADMINISTRATION

• Fixed component ID

  5724R46A1

Applicable component levels

• R760 PSY

     UP