IJ10676: ERROR WHEN DUPLICATING KPI ERROR STATES "PERSON DOES NOT EXIST" IN MAXIMO 7.6

APAR status

• Closed as program error.

Error description

• Error when duplicating KPI Error states "Person Does Not Exist"
  in Maximo 7.6
  
  PROBLEM :
  You may get an error "The person does not exist or is not
  active" if you go to KPI Manager to duplicate a record logged
  in as an user whose USERID does not match the PERSONID
  associated with it.
  
  STEPS TO REPLICATE :
  1- Open Maximo as maxadmin
  2- Create a new user to test this scenario as below
  USERID should be TEST
  User name can be set to any value / Choose your own password
  PERSONID shoud NOT match the USERID. (When Maximo prompts you
  to create a new person called TEST, click NO, and create your
  own person record, with a different name, such as TESTPERSON)
  
  3- Ensure that user belongs to MAXADMIN group and that there is
  a valid person record associated with this user, but NOT
  matching the userid.
  4- Log out Maximo and log back in with the new user
  5- Go to KPI Manager app
  6- Search for any existing KPI
  7- Click on Select Action > Duplicate KPI. You will get an
  error message like :
  BMXAA3097E - The person does not exist or is not active
  
  
  CURRENT ERRONEOUS RESULT:
  You get an error "The person does not exist or is not active"
  if you go to KPI Manager to duplicate a record
  
  EXPECTED RESULT:
  You do not get any errors if you go to KPI Manager to duplicate
  a record
  
  ENVIRONMENT (SYSTEM INFO):
  Tivoli's process automation engine 7.6.0.9-IFIX20180522-0831
  Build 20171127-0100 DB Build V7609-45 HFDB Build HF7609-04
  

Local fix

• NA
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * N/A                                                          *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * ERROR WHEN DUPLICATING KPI ERROR STATES "PERSON DOES NOT     *
  * EXIST"IN MAXIMO 7.6                                          *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• Fixed in KPI.java
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO KPIS

• Fixed component ID

  5724R46K1

Applicable component levels