IJ10151: UNABLE TO CONNECT TO MAXIMO FROM THIRD PARTY APPLICATIONS USING RMI

APAR status

• Closed as program error.

Error description

• In Maximo 7.6.1, when using Third Party application that uses
  RMI to connect to Maximo, the below error is observed
  
  ########################################################
  Error when using Third party application (ex: SAP Work Manager
  for Maximo 8.1)
  ########################################################
  
  11:57:37.339 [Agentry Runtime Worker 139719172183808 Thread]
  ERROR maximo.tokenlic - Token License: Failed while
  checking-out license
  java.lang.NullPointerException: while trying to invoke the
  method psdi.server.MaxPropCache.getProperty(java.lang.String)
  of a null object returned from
  psdi.server.MXServer.getFromMaximoCache(java.lang.String)
  at psdi.server.MXServer.getProperty(MXServer.java:4807)
  ~[businessobjects.jar:?]
  at
  psdi.app.tokenlic.TokenLicenseUtil.loginUser(TokenLicenseUtil.ja
  va:179) [businessobjects.jar:?]
  at psdi.util.RMISession.connect(RMISession.java:77)
  [businessobjects.jar:?]
  at
  com.syclo.maximomobile.ldap.WebSphereThinClient.launch(WebSphere
  ThinClient.java:85) [S4MxWM-8.1.0.0.jar:?]
  at
  com.syclo.maximomobile.MXSessionFactory.getMXSession(MXSessionFa
  ctory.java:49) [S4MxWM-8.1.0.0.jar:?]
  at
  com.syclo.maximomobile.User.doAppServerAuthentication(User.java:
  336) [S4MxWM-8.1.0.0.jar:?]
  at com.syclo.maximomobile.User.initMxSession(User.java:275)
  [S4MxWM-8.1.0.0.jar:?]
  at
  com.syclo.maximomobile.workmanager.User.initMxSession(User.java:
  59) [S4MxWM-8.1.0.0.jar:?]
  at com.syclo.maximomobile.Server.login(Server.java:149)
  [S4MxWM-8.1.0.0.jar:?]
  User::initMxSession::system#tokennotconfigured
  Server::login:: for pxpradha caught AgentryException logging in
  user pxpradha - system#tokennotconfigured
  
  
  ########################################################
  System Information:
  ########################################################
  App Server IBM WebSphere Application Server 9.0.0.8
  
  Tivoli's process automation engine 7.6.1.0 Build 20180718-1141
  DB Build V7610-83IBM
  IBM TPAE Integration Framework 7.6.1.0 Build 20180717-1722 DB
  Build V7610-02
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * User who connect using RMI                                   *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Connection fails while connecting to maximo using RMI.       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is contained in the following maintenance
  package: |relase\fix pack | Release 7.6.1.2
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• MAXIMO
  

Fix information

• Fixed component name

  INTEGRATION

• Fixed component ID

  5724R46I1

Applicable component levels