IJ09051: BMXAA4214E ERROR WHEN APPLYING JOB PLAN OR LABOR TO WORK ORDER

APAR status

• Closed as program error.

Error description

• DESCRIPTION:
  When User applies a Job Plan or Labor to a Work Order, an error
  is presented: "BMXAA4214E - An unknown error has occurred."
  STEPS TO REPRODUCE:
  Scenario 1:
  -----------
  -Log in to maxdemo instance
  -Go To Work Orders | Work Order Tracking
  -Common Actions | New Work Order
  -On the Plans tab | Labor tab | click the New Row button
  -In the Labor field enter "liberi" and tab out
  *System Message appears:
  ""BMXAA4214E - An unknown error has occurred."
  Scenario 2:
  -----------
  -Go To Planning | Job Plans
  -Common Actions | New Job Plan
  -In the Job Plan field enter "JP-1"
  -In the Job Plan Tasks section click the New Row button
  -In the Task 10 Description field enter "Task One'
  -On the Labor tab | Task field | Select Value | click 10
  -In the Labor field enter "liberi" and tab out
  -Save the record
  -Common Actions | Change Status
  -In the New Status field use the drop-down arrow and click
  Active
  -Click OK
  -Go To Preventive Maintenance | Preventive Maintenance
  -Common Actions | New PM
  -In the Asset field | Detail Menu | Select Value
  -Click any value, such as 11430
  -In the Job Plan field enter "jp-1" and tab out
  -On the Frequency tab | Frequency field | enter 1
  -In the Estimated Next Due Date field click the Select Date
  button
  -Click today's date
  -Save the record
  -Common Actions | Change Status
  -In the New Status field use the drop-down arrow and click
  Active
  -Click OK
  -More Actions | Generate Work Orders
  -Click OK
  *System Message appears:
  "BMXAA4214E - An unknown error has occurred. Please contact
  your system administrator for assistance. Gather the logs from
  the <HOME> directory and determine where and why the error is
  thrown.
  com/ibm/tivoli/maximo/skd/SchedulerLicenses.isSchedulerEnabled()
  Z"
  Scenario 3:
  -----------
  -Create a Job Plan using previous steps
  -Go To Work Orders | Work Order Tracking
  -Common Actions | New Work Order
  -In the Job Plan field enter "jp-1" and tab out
  -Save the record
  *System Message appears:
  "BMXAA4214E - An unknown error has occurred."
  RESULTS:
  Error message is presented in above scenarios
  EXPECTED RESULTS:
  No error messages are presented in the above scenarios
  PRODUCT VERSION:
  Tivoli's process automation engine 7.6.0.9-IFIX20180314-1711
  

Local fix

• n/a
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * MAXIMO users on system with Utilities                        *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * When saving planned labor in work order tracking under       *
  * certain scenarios or when job plans are applied with a       *
  * similar sequence of potential planned labor transactions via *
  * PM work order generation or by manual entry of the job plan  *
  * on a work order, the following error is encountered:         *
  *                                                              *
  * BMXAA4214E - An unknown error has occurred. Please contact   *
  * your system administrator for assistance. Gather the logs    *
  * from the <HOME> directory and determine where and why the    *
  * error is thrown.                                             *
  * null                                                         *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  When saving planned labor in Work Order Tracking under certain
  scenarios as outlined below in scenarios a and b the following
  error is encountered:
  
  BMXAA4214E - An unknown error has occurred. Please contact your
  system administrator for assistance. Gather the logs from the
  <HOME> directory and determine where and why the error is
  thrown.
  null
  
  STEPS TO REPRODUCE:
  -----------
  1 Log in to maxdemo instance
  2 Go To Work Orders | Work Order Tracking
  3 Common Actions | New Work Order
  4 On the Plans tab | Labor tab execute the following scenarios:
  
  a. Concurrent Labor Record Entry for the Same Task: If you
  create a planned labor record and specify a craft first, and
  then create a second planned labor record and specify a crew
  (both entries are associated with the same task), and then save
  the work order, the error message above will display.&#160;
  b. Craft before Crew for the Same Task with Saves Between: If
  you create a planned labor record and specify a craft first and
  save, then the record saves without error. If you attempt to
  create a second planned labor record and list a crew and save,
  then the error message above will display.&#160;
  c. Crew before Craft for the Same Task with Saves Between: If
  you create a planned labor record and specify a crew first and
  save, then the record saves without error. If you attempt to
  create a second planned labor record and list a craft and save,
  then again the record will save without error.&#160;
  d. Different Tasks Crew or Craft First: The record will save
  without error as long as the planned labor record with a crew
  and the planned labor record with a craft are associated with
  different tasks regardless of which field is populated first.&#160;
  
  The problem is also encountered when job plans having planned
  labor that will result in the same problematic scenarios are
  applied to a work order via PM work order generation or by
  manual entry of the job plan on a work order.
  

Problem conclusion

• The fix for this APAR is contained in the following maintenance
  package:
  	| release\fix pack\interim fix for Release 7.6.1.1
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• MAXIMO
  

Fix information

• Fixed component name

  WORK ORDERS

• Fixed component ID

  5724R46WO

Applicable component levels

• R760 PSY

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