IJ07023: MAXIMO WITH MAXIMO SPATIAL INSTALLED: ROUTE DIALOG IS FREEZING AND CANNOT BE CLOSED IN ASSET -> MAP TAB

APAR status

• Closed as program error.

Error description

• Maximo with  Maximo Spatial installed: Route Dialog is freezing
  and cannot be closed in Asset -> Map tab
  
  Step-by-Step
  1- Go To -> Application Designer
  2- Select Asset Application
  3- click on Map tab
  4- Click on the Map section -> Open Prepoerty and enable the
  following Tool Items
   - GeocoderTool - Provider: Maximo Spatial
   - IdentityTool - Provider: Maximo Spatial
   - LinkOptionForIndentityTool - Provider: Maximo Spatial
   Enable ItineraryTool
  5- Click on Route Control tab
   - Route data source: MAINRECORD
   - Use current user location as the route start: checked
   -Close Map Property window
  6- Save Record
  7- Go To Assets - Asset Application
   - Bring any record
   - Click on Map tab
   - Click on Route Direction Icon
  
  Result: The route direction window freeze and user can't get
  out of it.
  - From a Desktop browser the user can click on escape or close
  the browser.
  - From a device using Everyplace - there is no escape and the
  user can't get out of it.
  
  ENVIRONMENT
  Tivoli's process automation engine 7.6.0.8
  IBM Maximo Spatial Asset Management 7.6.0.2
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Maximo Users on 7608                                         *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Route Dialog couldn't be closed                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• Fix has been made
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  ASSETS

• Fixed component ID

  5724R46AS

Applicable component levels

• R760 PSY

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