IBM Support

IJ06429: COMMUNICATION TEMPLATE NOT SAVING AFTER ADDING TO THE ACTION PROPERTIES IN WORKFLOW.

Subscribe to this APAR

By subscribing, you receive periodic emails alerting you to the status of the APAR, along with a link to the fix after it becomes available. You can track this item individually or track all items by product.

Notify me when this APAR changes.

Notify me when an APAR for this component changes.

 

APAR status

  • Closed as program error.

Error description

  • PROBLEM:
Communication Template not saving after adding to the action
properties in Workflow.

When the client tried to add a communication template to the
action properties
in Work Flow user can add the Communication Template and then
save. If the user goes back to
workflow the communication template that was saved is gone.  It
does however show up
in the database.


PERFORMANCE ISSUE:
NO
STEPS TO REPRODUCE:
Login to Maximo.
Open Workflow designer
Create a new workflow or use a existing one.
Double click on the orange process line.
It will bring up action properties.
Select new row under notifications.
Select a valid comm template then Okay.
Select Save button. You will see the message that the record
has been
saved.
Go back and click on orange process line again then select
properties
again.
Your comm template you added and saved will no longer be
associated to
the record.

CURRENT ERRONEOUS RESULT:
Not saving the selection

EXPECTED RESULT:
Save the selection

ADDITIONAL INFO:
N/A
ENVIRONMENT (SYSTEM INFO):
App Server IBM WebSphere Application Server 8.5.5.13

Version Rational Team Concert and Rational ClearQuest
Integration for
IBM Control Desk 7.6.0.3257 Build BUILD DB Build V7511-00
Survey Management for IBM Control Desk 7.6.0.3257 Build
201709140546 DB
Build V7511-01
Service Desk Classification Content for IBM Control Desk
7.6.0.3257
Build 201709140546 DB Build V7511-00
Quick Configuration for IBM Control Desk 7.6.0.3257 Build
201709140546
DB Build V7511-00
Screen Capturer for IBM Control Desk 7.6.0.3257 Build
201709140546 DB
Build V7530-00
Asset Management for IBM Control Desk 7.6.0.3257 Build
201709140607 DB
Build V7603-01
Instant Messaging Integration for IBM Control Desk 7.6.0.3257
Build
201709140546 DB Build V7200-02
Service Desk for IBM Control Desk 7.6.0.3257 Build 201709140546
DB
Build V7603-02
Incident Management for IBM Control Desk 7.6.0.3257 Build
201709140546
DB Build V7603-01
Service Catalog for IBM Control Desk 7.6.0.3257 Build
201709140546 DB
Build V7603-01
SLA Hold for IBM Control Desk 7.6.0.3257 Build 201709140546 DB
Build
V7530-01
Self Service Center for IBM Control Desk 7.6.0.3257 Build
201709140546
DB Build V7520-01
Tivoli's process automation engine 7.6.0.8-IFIX20170914-1342
Build
20170512-0100 DB Build V7608-63 HFDB Build HF7608-05
Service Portal for IBM Control Desk 7.6.0.3257 Build
201709140546 DB
Build V7603-11
IBM TPAE Integration Framework 7.6.0.8 Build 20170510-2330 DB
Build
V7608-43
IBM Endpoint Manager Integration Enablement 7.6.0.3257 Build
201709140546 DB Build V7602-02
Service Desk Integration MEA for IBM Control Desk 7.6.0.3257
Build
201709140546 DB Build V7530-00
Configuration Items CMS LIC for IBM Control Desk 7.6.0.0202
Build
201507210000 DB Build V7511-00
Service Desk Everyplace for IBM Control Desk 7.6.0.3257 Build
201709140546 DB Build V7510-03
Release management for IBM Control Desk 7.6.0.3257 Build
201709140546
DB Build V7602-01
TRM RulesManager SE 5.6.0.2 Build 1065 DB Build V510-01
IBM Maximo Asset Management Work Centers 7.6.0.2 Build
20170509-0906 DB
Build V7602-57
Configuration management for IBM Control Desk 7.6.0.3257 Build
201709140546 DB Build V7530-02
SmartCloud Provisioning and SmartCloud Orchestration Integration
7.6.0.3257 Build 201709140546 DB Build V7511-04
Service Request Management for IBM Control Desk 7.6.0.3257 Build
201709140546 DB Build V7601-01
Solution for IBM Control Desk 7.6.0.3257 Build 201709140546 DB
Build
V7602-01
User interface widgets for IBM Control Desk 7.6.0.3257 Build
201709140546 DB Build V7602-01
Data Integration and Context Menu Service Configuration 7.5.0.0
Build
20090911D2 DB Build V7117-07
Change management for IBM Control Desk 7.6.0.3257 Build
201709140546 DB
Build V7603-02
Common process components for IBM Control Desk 7.6.0.3257 Build
201709140546 DB Build V7603-02
IBM Endpoint Manager Integration Configuration 7.6.0.3257 Build
201709140546 DB Build V7602-01
Search for IBM Control Desk 7.6.0.3257 Build 201709140546 DB
Build
V7530-01Instant Messaging for IBM Control Desk 7.6.0.3257 Build
201709140546 DB Build V7530-00
Configuration items for IBM Control Desk 7.6.0.3257 Build
201709140546
DB Build V7603-02
Advanced Workflow Components for IBM Control Desk 7.6.0.3257
Build
201709140546 DB Build V7600-01
OSLC Support for IBM Control Desk 7.6.0.3257 Build
201709140607M DB
Build V750-06
TPM Integration Module for IBM Control Desk 7.6.0.0202 Build
201507210000 DB Build V7510-01
IBM Tivoli Integration Composer for IBM Control Desk 7.6.0.3257
Build
201709140607 DB Build V7603-04
Problem Management for IBM Control Desk 7.6.0.3257 Build
201709140546
DB Build V7601-01
Live Chat for IBM Control Desk 7.6.0.3257 Build 201709140546 DB
Build
V7602-01
Tivoli Remote Diagnostics for IBM Control Desk 7.6.0.3257 Build
201709140546 DB Build V7511-00

Server OS Linux 2.6.32-696.23.1.el6.x86_64

Server DB DB2/AIX64 10.5 (SQL10058)

LOCAL FIX: N/A

SECURITY IMPACT (Y/N): N

Local fix

  • N/A

Problem summary

  • ****************************************************************
* USERS AFFECTED:                                              *
* Users who use the maximo action properties dialog in the     *
* Work Flow Designer app to enter communication templates      *
****************************************************************
* PROBLEM DESCRIPTION:                                         *
* Communication templates are not displayed in the Action      *
* Properties dialog of Work Flow Designer after they are       *
* added.                                                       *
****************************************************************
* RECOMMENDATION:                                              *
****************************************************************

Problem conclusion

  • This is fixed in code.

The fix for this APAR is contained in the following maintenance
package:
	 | release\fix pack | Interim Fix for Release 7.6.1.1 Product

Temporary fix

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IJ06429
    • 

  • Reported component name
    SYSTEM CONFIG
    • 

  • Reported component ID
    5724R46S1
    • 

  • Reported release
    760
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2018-05-15
    • 

  • Closed date
    2018-07-27
    • 

  • Last modified date
    2018-07-27
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Modules/Macros


    

  • Maximo

    



Fix information


    

  • Fixed component name
    SYSTEM CONFIG
    • 

  • Fixed component ID
    5724R46S1
    • 



Applicable component levels


    

  • R760  PSY
       UP
    • 








      
              
                            

              

              [{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"760","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            27 July 2018
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
Page Feedback