IJ06188: SPECIFICATIONS ARE NOT DUPLICATED WHEN DUPLICATING A SERVICE REQUEST

APAR status

• Closed as program error.

Error description

• PROBLEM:
  When duplicating a Service Request, the Specifications and
  Assets are not duplicated
  STEPS TO REPRODUCE:
  1. In Service Request application, create a Service Request.
  Fill in some basic information, like Reported By, Summary, etc.
  2. In the section of "Multiple Assets,Locations and CIs", hit
  "New Row" to add some Assets or Locations or Configuration
  Items.
  3. In the tab of "Specification", fill in Classication field by
  selecting Classify, and in the section Specification, hit "New
  Row" to add some attributes.
  4. Save the Service Request.
  5. Take the action of "Duplicate Service Request".
  RESULTS:
  A new Service Request record is generated. Information such as
  Reported By, Summary are duplicated from the original SR.
  However, the entries under section "Multiple Assets,Locations
  and CIs" and the specifications in Specifications tab are not
  duplicated.
  EXPECTED RESULTS:
  A new Service Request record is generated. All information from
  the original SR, including "Multiple Assets,Locations and CIs"
  and specifications in Specifications tab should be duplicated
  as the original SR.
  PRODUCT VERSION:
  Maximo Asset Management 7.6.0.9
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * YES                                                          *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Duplicated ticket not coping specifications                  *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• Issue fixed in 7.6.0.9 and future releases
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  WORK ORDERS

• Fixed component ID

  5724R46WO

Applicable component levels

• R760 PSY

     UP