IJ06099: CROSSOVER DOMAIN NOT POPULATING FIELD AUTOMATICALLY THE WAY IT DID IN PREVIOUS VERSION.

APAR status

• Closed as program error.

Error description

• Users has a problem in service requests. They have configured
  the
  TKLOCATIONCROSSCI to automatically populate a second field in
  TICKET
  when the location field is populated. This works perfectly when
  a value
  is directly placed in location, but if the asset field is
  updated,
  location is filled in with the assets location and the crossover
  domain is not triggered. When user repeat this setup in work
  order
  tracking, it works as expected. Our customer is using 7.6.0.8
  but we have also tested in 7.6.0.9.
  User could test it successfully only on Maximo 7.6.0.3 version.
  User would require a solution for 7.6.0.8.
  PROBLEM:
  Crossover not working the way it once did in 7.6.0.3
  PERFORMANCE ISSUE:
  N
  STEPS TO REPRODUCE:
  SERVICE REQUESTS
  1.Go to Domains. Find and open TKLOCATIONCROSSCI.
  2.Add a new crossover field entry. Source Field: DESCRIPTION.
  Destination Field: TARGETDESC. (This will automatically
  populate the
  targetdesc field on the ticket object with the content of the
  location
  s description.)
  3.Go to Service Requests and create a new SR.
  4.Look up a location on the location field. The target
  description
  field will be automatically populated with the location
  description.
  5.Create another new SR (not saving the previous one). This
  time look
  up an asset. The location field is updated, but the target
  description
  remains blank.
  WORK ORDER TRACKING
  1.Go to Domains. Find and open LOCATIONCROSSCI.
  2.Add a new crossover field entry. Source Field: DESCRIPTION.
  Destination Field: TARGETDESC. (This will automatically
  populate the
  targetdesc field on the ticket object with the content of the
  location
  s description.)
  3.Go to Application Designer and open the design for WOTRACK.
  4.Click on the Work Order tab.
  5.Assuming there is no existing Target Description field in the
  design, use the Control Palette to add a new Textbox below
  Location.
  Click on the new field and open its Properties dialogue. Assign
  it
  WORKORDER.TARGETDESC. Close the dialogue and save the changes.
  6.Go to Work Order Tracking and create a new WO.
  7.Look up a location on the location field. The target
  description
  field will be automatically populated with the location
  description.
  8.Create another new WO (not saving the previous one). This
  time look
  up an asset. The location field is updated, as is the target
  description field.
  CURRENT ERRONEOUS RESULT:
  Crossover not working
  EXPECTED RESULT:
  Crossover should work the way it did in earlier version.
  ADDITIONAL INFO:
  ENVIRONMENT (SYSTEM INFO):
  7.6.0.8-IFIX20180302-1039 Build 20170512-0100 DB Build V7608-63
  HFDB
  Build HF7608-14
  7.6.0.9 Build 20171127-0100 DB Build V7609-45
  LOCAL FIX:
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * YES                                                          *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * When location set the flag included NOACTION which caused    *
  * the crossover domain to not execute                          *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is contained in releases 7.6.0.8, 7.6.0.9
  and future releases.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SYSTEM CONFIG

• Fixed component ID

  5724R46S1

Applicable component levels

• R760 PSY

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