IJ04876: OIL&GAS INCIDENT(OIL) CANNOT CREATE AN INVESTIGATION(OIL) IF THEINCIDENT HAS AN INACTIVE PERSON RECORD

APAR status

• Closed as program error.

Error description

• Incident cannot create an Investigation(oil) if the
  incident has an  inactive person record
  
  
  Error Message: BMXAA4214E - An unknown error has occurred.
   Please contact your system administrator for assistance.
  Gather the logs from the <HOME> directory and determine where
  and why the error is thrown.
  
  The above error message is issued when both the "Reported by"
  and the "Affected Person" are the same person record and in
  inactive status on the Incident(oil) record, when you now try to
  create  an Investigation(oil) record the error message is
  issued.
  
  Tested reproduced: 7607 with IFIX
  7.6.0.7-IFIX20170505-1619/also with lastest IFIX, 7609 and
  oil&Gas 7610
  
  Tivoli's process automation engine  7.6.0.7-IFIX20170505-1619
  Build 20170215-0100 DB Build V7607-14 HFDB Build HF7607-01
  IBM Maximo Asset Management 7.6.0.7 Build 20170215-0100 DB Build
  V7604-01
  IBM Maximo for Oil and Gas 7.6.1.0-20170428-1454 Build
  20170428-1454 DB Build V7610-139 HFDB Build HF7610-09
  
  This is a TAPE issue not oil&Gas
  
  
  
  Steps to reproduce:
  1)Resources> People > create a person record TEST1 > status
  Active  / create associated Labor record TEST1 (Resources
  >Labor)>status Active
  2)Resources >People > create a person record TEST2> status
  Active / create associated Labor record TEST2 (Resources>Labor)
  > status Active
  3)Safety and Quality Management(oil) > select Incident(oil)
  4)Create new Incident  1171 > Reported by = TEST1 created in
  step 1,
  Affected Person = TEST1(both the same)
  5)change Incident status to queued(this can stay as new as well)
  6)Create new Incident 1175 > Reported by = TEST1 created in step
  1,
  Affected Person = TEST2(created in step 2)
  7)change  Incident status to queued
  8)People > select Person record TEST1 =  change satus to
  inactive
  9)People > select Person record TEST2 - change status to
  inactive
  10)Saftey and Quality Management(oil)  > Select Incident (oil)
  11) select Incident # 1171 (created in step 4)  note: Reported
  by and  Affected person are the same  person record and inactive
  12) More Actions > select create option > select Investigation
  Receive Error:  "BMXAA4214E - An unknown error has occurred.
  Please contact your system administrator for assistance. Gather
  the logs from  the <HOME> directory and determine where and why
  the error is thrown"  click ok
  13) select Incident #1175 - Reported by and Affected Person are
  different Person records and  both inactive
  14)More Actions > select create option > Investigation >
  Investigation record is successfully created  receive message
  "BMXAO0089E Investigation XXXXX created."
  
  What is the expected behaviour: Maximo should allow an
  Investigation record to be created from an Incident that has the
   same  "Reported By" and "Affected Person"  that is in inactive
  status
  
   Note: Maximo allows Investigation record to be created from an
  Inicident if the "Reported By" and the  "Affected Person"
  record  in  inactived status when it has  different Person
  records, so Maximo should allow an Investigation record to be
  created when the Incident's
  "Reported By" and "Affected Person" record are both the Same
  inactive Person record.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * YES                                                          *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Null Pointer Exception thrown                                *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• check for null
  fixed in 7.6.0.7 and 7.6-CD
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  WORK ORDERS

• Fixed component ID

  5724R46WO

Applicable component levels

• R760 PSY

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