IJ04735: EMAIL LISTENER IS CREATING SR'S, BUT NO ATTACHMENTS ARE COMING OVER

APAR status

• Closed as program error.

Error description

• Email listener processes and creates SR, but the attachments
  are no where to be found. Problem seemed specific to customer
  email system turning disposition to all caps
  Steps to recreate:
  1. Set up email listener to for use with LSNRBP workflow
  process.
  2. Send email with an attachment to to be processes by EMail
  Listener.
  3. SR is created, with no attachment.
  This is due to specific case where customer's email system is
  returning disposition in all caps.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Maximo users                                                 *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Email listener processes and creates SR, but attachments are *
  * not attached.                                                *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  Email listener processes and creates SR, but the attachments
  are no where to be found. Problem seemed specific to an
  email system turning disposition to all caps.
  Steps to recreate:
  1. Set up email listener to for use with LSNRBP workflow
  process.
  2. Send email with an attachment to to be processes by EMail
  Listener.
  3. SR is created, with no attachment.
  This is due to specific case where customer's email system is
  returning disposition in all caps.
  

Problem conclusion

• The fix for this APAR is included in the following package:
                          | Release 7.6.1.0 of Base Services.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  ADMINISTRATION

• Fixed component ID

  5724R46A1

Applicable component levels

• R760 PSY

     UP